Group Leader-Route Department-Customer Service

Job Title: Group Leader

Reports To: Operations Manager

FLSA Status: Non-Exempt

Summary: Responsible for the daily supervision of the Route Department, training new Route Drivers and running Routes when necessary. Assists Route Drivers with their daily job duties which include, but are not limited to, servicing accounts, merchandising accounts, and resolving customer issues/complaints.

Essential Duties and Responsibilities:

• Oversees the daily workflow of the Route Department.
• Runs Routes if/when a Route Driver is absent.
• Trains new Route employees in the duties and responsibilities of a Route Driver.
• Communicates company policies and procedures effectively.
• Evaluates Route performance and condition and provides feedback to Management.
• Provides a high level of customer service, such as listening to and resolving service complaints.
• Performs account maintenance when necessary, such as cleaning equipment or making price changes.
• Merchandises Routes and makes accurate changes when needed.
• Handles money responsibly.
• Performs all other duties as assigned.

Competencies:

· Action Oriented- Enjoys working hard. Is action oriented and full of energy for the things seen as challenging. Seizes more opportunities than others. Reacts quickly to critical situations.

· Communications Oral- Refers to the ability to speak clearly and persuasively. Listens and gets clarification. Responds well to questions. Demonstrates group presentation skills. Participates in meetings.

· Customer Service- Refers to the ability to satisfy the expectations and requirements of customers. Displays courtesy and sensitivity and responds promptly to service requests. Identifies customer needs and explains services clearly. Handles difficult situations.

· Dependability- Refers to the ability to be trusted or relied upon to act in the way required or expected

· Safety- Standard operating procedures, safety work rules and good general manufacturing practices are followed on a daily basis.

Experience and Requirements:

· High School Diploma (or GED or High School Equivalence Certificate)

· 6 months of professional driving experience preferred

· Prior experience in a Management/Supervision role preferred

· Valid Drivers License

Physical Demands:

While performing the duties of this job, the individual is to remain in a stationary position for 60 percent of the time while operating the vehicle. They constantly operate company trucks. They use their hands continuously while performing all job duties. Most of the activities involve fine and gross manipulation of items. They must be able to bend, climb, and occasionally lift product over their heads. They must be able to exchange accurate information with other individuals in the office and shop. Must be able to detect mechanical issues and part defects from short distances to determine what action needs to be taken. They must regularly lift, push, pull, and/or move up to 60 pounds. The individual must be capable of carrying and loading and unloading different products.

Work Environment:

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; hot and/or cold conditions; moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability, and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: From $55,900.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $55,900