Customer Sales Service Representative

Customer Sales Service Representative
Reports to: Senior Sales Analyst
FLSA Status: Non-Exempt, Hourly
Location: On-site

Position Summary
The Customer Sales Service Representative is the first point of contact for customers, handling inbound calls with professionalism and efficiency. This role involves actively listening to customer inquiries, processing orders, providing product information, resolving issues, and ensuring an exceptional customer experience. The ideal candidate will have strong communication and problem-solving skills while adhering to company policies and procedures.

Why Join Us?
We offer a dynamic work environment with industry-leading benefits and opportunities for career growth, including:
✅ Platinum-level benefits – Low co-pays, affordable premiums, and zero annual deductible
✅ 401(k) with company match – 100% match on the first 5% of employee contributions
✅ Competitive pay – Plus paid time off and additional perks

Key Responsibilities
Handle inbound calls: Answer customer inquiries promptly and professionally, identifying the purpose of their contact.
Provide product and service information: Offer accurate details on products, services, pricing, policies, and procedures.
Resolve customer issues: Troubleshoot concerns, address complaints, and find effective solutions to meet customer needs.
Process orders and transactions: Accurately take orders, process payments, and manage returns.
Escalate complex issues: Identify concerns requiring further assistance and direct calls to the appropriate department.
Maintain customer records: Update customer information and document call details in the CRM system.
Build customer rapport: Foster positive relationships through friendly and professional interactions.
De-escalate difficult situations: Handle frustrated customers with patience, empathy, and effective communication.

Required Skills & Qualifications
Excellent communication skills – Ability to speak clearly and listen attentively to customer concerns.
Strong problem-solving abilities – Analyze issues, identify root causes, and develop effective solutions.
Customer-focused mindset – Passion for delivering outstanding customer service.
Active listening skills – Attentiveness to customer needs with the ability to ask clarifying questions.
Adaptability & flexibility – Comfort handling a variety of customer inquiries in a fast-paced environment.
Computer proficiency – Familiarity with CRM systems and ability to efficiently navigate data entry software.

Physical Requirements
Ability to sit for extended periods while using a computer.
Occasional standing or walking to retrieve documents.
Proficient typing and mouse usage for data entry and customer interactions.
Clear vision (with or without corrective lenses) for prolonged screen work.
Clear hearing (with or without aids) for phone, in-person, and virtual communication.