Customer Service Specialist - Pelham License Office

Salary : $41,121.60 - $61,672.00 Annually

Location : Pelham, AL

Job Type : Full Time Classified

Job Number : 2024-00485

Department : LICENSE OFFICE PELHAM

Opening Date : 01 / 07 / 2025

Closing Date : 1 / 14 / 2025 4 : 00 PM Central

Job Summary

This front line position creates a first impression of the County. As such, strong customer service skills are key elements of this role. Work involves the issuance and sale of a variety of instruments for Shelby County. This position must accurately process transactions using the County software systems and collect payments related to fees charged based on the type of services requested. Position is expected to provide subject matter expertise on these instruments to help our customers navigate the State laws and requirements for proper issuance. Work involves the operation of equipment commonly found in an office setting. Also performs telephone, reception, email, online chat, drive-up window and other duties as required in a dynamic office environment.

• Maintains professional behavior and excellent customer service.
• Issues a variety of instruments related to County operations including but not limited to registrations, transfers, renewals, replacements, licenses, and re-instatements.
• Addresses and resolves customer concerns relating to county services.
• Assists customers in person, by telephone, email, and online chat as needed.
• Accurately records transactions and balances payments to daily activity reports.
• Performs clerical duties such as filing, monitoring inventory, operating telephone and reception desk and assisting co-workers as needed.
• Processes mail transactions.
• Works closely with County accounting staff to ensure quality of work meets or exceeds State Audit mandates.
• Reads and comprehends pertinent laws and regulations.
• Is flexible and adaptable to changing conditions including surges in transaction volumes and varying workflows.
• Performs all duties in a safe and efficient manner.
• Performs other duties as assigned by supervision.

Qualifications and Requirements

MINIMUM REQUIREMENTS

PREFERRED REQUIREMENTS

Physical Demands & Work Environment

WORKING CONDITIONS :

Work is sedentary in nature involving a significant amount of sitting, occasional standing, walking and lifting less than 25 pounds.

PHYSICAL REQUIREMENTS :

Work is performed in an office environment and normal travel within county may be required.

Conditions of Job Offer and Employment

EXAMINATIONS :

No written or performance examination will be required for this position. Applicants are screened and certified based on an evaluation of their education, training, experience and other requirements as outlined in the Position Announcement and denoted on their job application and responses to the attached supplemental questionnaire.

PRE-EMPLOYMENT / POST OFFER DRUG SCREENING :

Shelby County is committed to providing and maintaining a drug-free work environment. After receiving a conditional offer of employment, applicants will be required to pass a drug test conducted at a test site designated by the Shelby County personnel Department. Shelby County, Alabama is an Equal Opportunity Employer. Qualified applicants and considered for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, disability or any other legally protected status.

Shelby County offers a competitive benefit package that includes :

One Personal Day accrual per calendar year

11 paid holidays per fiscal year

Enrollment in The Employees Retirement System provided by The Retirement Systems of Alabama

Health Insurance -92% employer paid / 8% employee paid for single or family coverage - Blue Cross and Blue Shield administered by the Local Government Health Insurance Program

Dental Insurance - 92% employer paid / 8% employee paid for single or family coverage - Delta Dental

Basic Life / AD&D Insurance - 100% employer paid - $25,000 Basic Benefit

Short-term Disability Insurance - 100% employer paid

Annual Longevity Pay (employees qualifies based on years of service)

In addition a wide variety of voluntary benefits are available for benefits eligible employees to purchase :

Supplemental Life Insurance

Voluntary AD&D Insurance

Colonial Life :

Critical Illness Insurance

Accident Insurance

Short Term Disability

Whole Life

Medical Spending Account

Dependent Spending Account

RSA 1

Nationwide 457 Plan

It is important that all applicants read the following very carefully before completing the Online Application and responding to the Supplemental Questions to avoid possible adverse action. Applicants misrepresenting information or falsifying information on this Application in any way will result in disqualification, being barred from applying for jobs in the future and if hired or a current employee you may be subject to disciplinary action, up to and including dismissal from employment. In the questions that follow, applicants are asked to provide information about work history, this information may include things such as dates of employment, names of employers and specific details of the work you performed. The information and answers provided must be true and must be substantiated and verifiable in the Employment History section of this Application. A reference and background investigation will be performed and any information that is false or that you misrepresent will result in the disqualification of this Application and the revocation of any pending job offer. Also, submitting a resume in lieu of completing the employment history and education sections of the Application or failure to provide all of the information requested in the Education, Employment History or Supplemental Questions will result in disqualification of this Application. Be thorough and honest when completing the Application and in answering the Supplemental Questions. A thorough background investigation is conducted on all new hires with an offer pending and before a final hiring decision is made. If any information is found to be misrepresenting, fraudulent or omitted for the purpose of concealing unfavorable information, any pending offer of employment will be withdrawn and the applicant will be disqualified and barred from applying with Shelby County in the future. CURRENT EMPLOYEES PROMOTING OR TRANSFERRING FROM A NON-DOT POSITION TO A DOT POSITION : If you are a current Shelby County employee serving in a classified service position which is a non-DOT position and you are selected for promotion to a position that requires a CDL you will be subject to the rules and regulations governing DOT physicals and drug screens. You will be required to submit to a DOT physical and drug screen prior to being granted the promotion. Should you fail the physical, you will remain in your current non-DOT position, unless the physical indicates that you are not fit for your current position. A determination will be made concerning your eligibility to continue employment with Shelby County based on the results of the physical exam. Also, you will be required to submit to a DOT drug screen. If you should fail the drug screen you will be in violation of the Shelby County Drug and Alcohol policy and you will be subject to immediate dismissal.If you are completing this application for someone other than yourself, make sure the applicant is available to review and electronically sign the document before submission. Failure to do so will not change the disqualification rules as stated above.Please check below to indicate that you have read and understand the requirements of completing the Application.

Do you currently occupy a classified service position with Shelby County, Alabama?

If you answered yes to the previous question, please list the job title of the classified service position that you currently occupy.

Only respond to this question if you currently work for Shelby County Commission in a classified service position and answered yes to Question 2. As a current Shelby County Classified Service employee, if an offer of this position would result in a promotion, you understand that you must serve a 30-day promotional probationary period. During this 30-day period you may be demoted for unsatisfactory service and returned to the position held prior to the promotion. If promoted while serving a new hire probationary period you shall serve out the remainder of your six month probationary period, but in no event shall you serve less than a 30-day probationary period for the promotion. The probationary period lasting the longest will supersede. Employees within their 12 month New Hire Probationary Period are subject to dismissal without any rights of appeal to the board and shall be recognized as employed-at-will during said 12 month probationary period. Please indicate whether or not you accept these terms by checking the appropriate box below. )

Please check the box that represents the highest level of education achieved to date.

From what school, institution or college did you receive your highest level of education?

If you selected an education level higher than high school, please specify your degree or field of study.

Please check the appropriate response that represents your level of work experience processing cash transactions and / or balancing a cash drawer. (Your response must be supported by the information contained in the Work Experience Section of your online application)

Please check the box that best describes your experience working in a job with direct and high volume public contact. (Your answer must match the experience listed in the Work Experience section of your application form).

Please describe your experience working in a high volume environment with face to face customer service.

Are you currently bonded or are you able to become bonded?

Although this opening is located at the Pelham License Office, there are also offices in Columbiana and Chelsea. You could be required to work at any location if necessary. Are you available to work at multiple locations throughout the County as needed?

Are you willing to work nonstandard hours and more than 40 hours per week if necessary?

Have you ever had a situation where you had to tell a customer that they couldn't have what they were asking for? If so, please explain.

Required Question

Salary : $41,122 - $61,672