What are the responsibilities and job description for the Host/Hostess position at Shelby?
We are looking for an energetic and thoughtful Host to be the friendly face of Shelby, a high end craft cocktail bar in Downtown Detroit!
You'll be our initial impression and first point of contact for all guests entering Shelby. You need to be quick on your feet (literally and metaphorically) and have a polite and friendly attitude. If you enjoy talking to people and thrive in a fast-paced workplace, we’d like to meet you. Your ultimate goal will be to provide high-quality service that will help us maintain and attract customers.
In addition to hourly rate, all hosts receive a portion of the nightly tip share as well. Healthy, vision, and dental insurance all available after 90 days.
Responsibilities
- Cultivate a warm and welcoming environment for all guests
- Interface and collaborate with our team members to support general operations
- Manage the reservation system, foresee potential issues with the floor plan and make adjustments accordingly
- Ensure process standardization and continuous improvement on how we do things
- Deal with complaints or problems with a positive attitude
- Support our broader team in building a culture of fun, mutual respect and inclusivity as an establishment
Skills
- Planning and organizational skills are highly desired
- Proven host experience
- Great interpersonal and telephone skills
- Attention to cleanliness and safety
- Patience and customer-oriented approach
- Excellent people skills with a friendly attitude
- Responsible and trustworthy
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Shift:
- Evening shift
- Night shift
Work Location: In person
Salary : $15 - $17