Customer Service Representative

Summary: Sales Support position responsible for managing customer relationships, order tracking and other support functions to allow Contract Sales staff to focus on selling.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Must have a general officer clerk, clerical or entry level experience.

2. Responsible for greeting walk-in customers and directing them to the appropriate department or person.*

3. Assists phone bank by answering incoming calls correctly and by transferring calls to the correct department or person.*

4. Contacts vendors per established schedule to check status of customer orders.*

5. Contacts customers regarding the status of orders and to arrange pick-up or delivery.*

6. Notates content of all conversations with vendors and customers in the Customer Activity Notes Viewer (CANV).*

7. Scans required documents correctly into the system.*

8. Conducts audits of all tagged Special Order material at Shell and updates status/tags as required.*

9. Assists walk-in customers who are picking up orders by properly completing the invoice process and determining where the material is located.*

10. Completes processing of sales orders by ensuring that all required information is correct and that proper payment protocols have been followed.*

11. Assists Dispatch by answering incoming calls and maintaining the Dispatch Board.*

12. Maintains the dispatch file by date and ensures that all deliveries and pick-ups are logged each day and that the daily paperwork is left for the appropriate manager to determine routes for each driver.*

13. Routinely tasked with receiving special order merchandise delivered to Shell by following all established procedures and guidelines.

14. Performs other duties as assigned.*

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of internal store operating system including Point of Sale, Inventory Management, Purchasing and other programs such as Word, Outlook and Excel.

Education/Experience:

High school diploma or general education degree (GED); or equivalent combination of education and experience.

Certificates and Licenses:

Valid driver's license

Equipment:

· Multi-tool

· Tape measure

Knowledge, Skills, and Other Abilities:

· Professionalism

· Customer service oriented

· Time management skills

· Ability to be friendly and outgoing

· Ability to be approachable

· Oral and written communication skills

· Organizational skills

· Detail-oriented

· Ability to be team driven

· Ability to be honest and loyal

· English a must/bi-lingual preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, and talk or hear. The employee is occasionally required to use their sense of smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is typically in an office environment with adequate lighting, ventilation and normal range of temperature and noise. The employee will occasionally move or work near moving mechanical parts, fumes or airborne particles in an environment where the noise level is usually moderate.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Work Location: In person

Salary : $14 - $17