Program Director

Description

ORGANIZATION: SHELTER, Inc. is an independent, community-based non-profit organization created in 1986 to lead Contra Costa County's effort to eliminate homelessness.

MISSION: To prevent and end homelessness among low-income, homeless, and disadvantaged families and individuals by providing housing services, support and resources that lead to self-sufficiency.

SUPERVISES: Program Managers, Case Managers and Program Assistant

PURPOSE of ROLE: This position develops and manages HUD, Rapid Re-housing (RRH) and Permanent Supportive Housing (PSH) programs and other service programs designed to increase residential stability for individuals and families experiencing or at risk of homelessness who meet program eligibility requirements.

RESPONSIBILITIES:

PROGRAMS & CONTRACTS MANAGEMENT

• Manage programs and staff to achieve all program and contractual deliverables.

• Develop and maintain policies/procedures manual for assigned programs.

• Develop, implement and manage overall budgets for programs. Required to maximize spending, manage expenditures and adhere to grant guidelines.

• Manage contracts related to program(s), deliver scope(s) of work and serve as point-of-contact for funders. Assist with grant applications and contract negotiations.

• Prepare progress and year end reports and expense summaries for timely submission

• Coordinate program-level and collaborative activities and meetings.

• Conduct case reviews with case managers to monitor needs assessments, eligibility processes, progress monitoring, intervention strategies and techniques.

• Perform regular file reviews to ensure that case files and service data in HMIS system remains up-to-date, accurate, and complete.

• Ensure completion of participant follow-up at 1, 2, 3, 6, 9 and 12 months to document long-term outcomes.

• Communicate promptly and effectively with other teams to assure close coordination in service delivery and recommend adjustments to improve outcomes.

• Establish and develop initiatives, partnerships, services, and programs.

STAFF DEVELOPMENT & SUPERVISION

• Establish and monitor caseloads and work activities of direct reports to ensure service delivery and contract outcomes.

• Actively engage in staff development, ongoing feedback and creating and managing training plans.

• Conduct defined hiring process and complete onboarding activities following agency policies and timelines.

• Quickly identify and address performance-related concerns. Ensure staff adherence to all applicable laws and regulations, professional standards, and agency Code of Conduct.

AGENCY LEADERSHIP, PLANNING & EVALUATION

• Model and promote agency values, customer service, and professional standards

• Promote collaboration through service coordination meetings, committees, and leadership initiatives to ensure agency outcomes, effective services, good communication, workplace safety and overall staff development.

• Represent the agency in the community. Develop, recognize, document, and strengthen partner relationships to improve programs and outcomes.

• Independently and in coordination with other team member, create feedback mechanism for participant satisfaction and program improvement.

• Other duties as assigned.

EXPECTED PROFICIENCIES:

• Program, budget, and contract management experience including analytical skills to successfully create and manage program budgets and reporting requirements.

• Extensive knowledge of best practices in the homeless intervention field, i.e. housing first/rapid re-housing, strength-based resiliency model, trauma-informed care, motivational interviewing, etc.

• Thorough knowledge of social services network and experience developing collaborative partner relationships internally and with community allies

• Leadership skills including team development, ability to set and achieve goals, ability to provide and receive constructive feedback, plan and facilitate meetings and group processes, negotiation and mediation skills,

• Experience with promoting diversity, equity, and inclusion in the workplace

• Professionalism and leadership in maintaining confidentiality with all privacy data

• Professional and administrative skills including oral/written communication, listening skills, quality control practices, accuracy and thoroughness, monitoring work to ensure quality, and expert use of office equipment, computer applications and databases.

• Well-organized, with ability to effectively manage multiple assignments and competing priorities for self and staff.

• Self-motivated and accountable for meeting deadlines

MINIMUM QUALIFICATIONS:

• Three to five years as a director in a similar, not for profit, environment

• Bachelors degree in social work, social sciences or a closely related field of study (significant related work experience in lieu of a credential will be considered).

• Proven ability to create, implement and manage new programs independently

• Proven ability and maturity to represent agency with government officials, in public forums, and partnership meetings, in lieu of CEO or other senior staff

• At least three years of experience working with low income and/or homeless individuals and families.

• Three to five years of experience in supervising five or more staff.

• Experience with HMIS systems, databases, and computer proficiency, including the ability to create and manage spreadsheets (Microsoft Word, Outlook, PowerPoint and Excel)

• Ability to compute rate, ratio, and percent, and use skills to analyze budgets and program outcomes.

• Ability/willingness to work flexible hours.

• Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles .

• Must drive personal car on behalf of agency business and have a DMV record that permits driver to be insured under SHELTER, Inc.s automobile coverage.

• Must successfully pass criminal background check.

PREFERRED QUALIFICATIONS:

• Master's degree in social work, social sciences, or an applicable field of study

• Experience and current professional credential or licensure equivalent to MSW, LCSW, MFT, etc.

• Bilingual English/Spanish.

Benefit Package Includes

• 18 days of Paid Time Off to start, stepping up to 25 days over 8 years (vacation, sick, personal)

• 15 paid holidays including your birthday!

• Tuition reimbursement

• Medical insurance fully paid employee coverage of at least three plans and 50% of dependents premium (Kaiser, Sutter Health and Anthem Blue Cross)

• Dental Fully paid employee coverage and 50% of your dependents premium

• Vision Fully paid employee coverage and 50% of your dependents premium

• Flexible spending account

• Group term Life insurance and Accidental Death & Dismemberment Fully paid employee coverage

• Long-term disability insurance Fully paid employee coverage

• Employee Assistance Program

• Voluntary Pet Insurance through Wishbone Pet Insurance

• Voluntary Aflac insurances

• 403b Retirement Plan with matching contribution

Qualifications

Salary : $110,760 - $127,383