Support Center Analyst I

A company built to serve you. It's your career, Shelter it! Support Center Analyst I $19.25 / hour minimum starting pay Job Level: Individual Contributor What You Will Be Doing: Assist Shelter employees and agents in the Home Office and Field with computer system questions and problems. Maintain current knowledge of software from a variety of vendors used by Shelter Insurance, including mainframe and PC applications. Maintain current knowledge of data communications equipment, personal computers, and printers. Answer questions pertaining to the use of Shelter online and PC applications. Use problem management software for use in tracking trends and future problem resolution. Training period work hours: M-F 8:00 a.m. - 4:30 p.m. Upon completion of training period, the work shift times rotate between 8:00 a.m. - 4:30 p.m., 9:00 a.m. - 5:30 p.m., and 10:00 a.m. - 6:30 p.m. What We're Looking For: Ability to understand mainframe, network and personal computer hardware and software, and their inter-relationships to provide end-users with technical assistance. Superior oral and written communication skills, particularly the ability to listen, understand and explain technical information to people with non-technical backgrounds. Excellent analysis and problem-solving skills. Willing to research and troubleshoot application and hardware issues, which includes documenting the problem/resolution in the problem management software, escalating the problem if required and managing all problems to closure. Data processing experience and/or providing experience to users of data processing services. Ability to quickly learn and apply knowledge obtained through participation in in-house courses, vendor seminars and industry conferences to stay abreast of the latest knowledge about data processing environments. Ability to perform the essential functions of the position, with or without a reasonable accommodation. Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as: Health, Dental, Voluntary Vision and Prescription Drug Insurance Savings and Profit Sharing 401(k) Paid Time Off for Sick and Personal Leave, Vacation and Holidays Vitality Wellness Program "Dress for Your Day" Dress Code Flexible Scheduling And much more! If interested, please apply by: 06/18/2024 The Shelter Insurance® group of companies is a leader in the insurance industry, providing customers with exceptional insurance and financial products and services. Since opening our doors in 1946, we have become one of the most successful and financially-sound, super-regional insurance groups in the country. We provide a variety of insurance options for our customers including auto, home, life and business insurance. We exist to be a leader in our communities by providing daily value while we SHELTER what matters most. At Shelter Insurance® you feel like part of a family. Our leaders know employees personally and support a work/life balance. We’re a financially stable company with the desire to innovate and we enjoy a unique benefits plan you won’t find many places these days. We believe in doing the right thing and having a little fun along the way, supporting the communities where we live and work. Shelter has a purpose driven culture that centers on: Involvement Within Our Communities Diversity & Inclusion Financial Strength & Stability Benefits This is your opportunity to be a part of an incredible company with people who encourage you and will help you grow personally and professionally. We champion diversity and strive to provide opportunities. Our family-oriented culture is one that promotes inclusion and positivity. Together we have achieved the winner of the Award for Best Places to Work since 2017! Shelter Insurance is proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications. If you have a disability and require reasonable accommodations for any part of the selection process, we're here to help you out. Please email ShelterJobs@ShelterInsurance.com.

Salary : $19