Overnight Crisis Response Advocate

Job Function:

The Overnight Crisis Response Advocate provides support and assistance to survivors of domestic and sexual violence and their families. This includes crisis intervention, helpline assistance, resource linkage, and advocacy on clients’ behalf with community partners. The primary work shifts are overnights, weekends, and holidays. Due to the nature of the Overnight Crisis Response Advocate’s schedule and role, this position does not serve on-call.

Summary of Primary Duties and Responsibilities:

1. Staffs Agency Helpline and responds to crisis calls.

2. Provides oversight for nightly residential operations.

3. Provides crisis intervention and individual support.

4. Maintains confidential, accurate, and timely client records and documentation.

5. Links clients and/or advocate with legal, social, welfare, police, and medical agencies.

6. Educates clients on dynamics of domestic and sexual violence, batterer tactics, red flags, and healthy relationships.

7. Provides intake services for clients in crisis.

8. Participates in team meetings in a positive and supportive manner.

9. Completes cleaning and organizational tasks assigned during scheduled shift.

10. Follows Agency policies and procedures as well as funder/grant requirements.

11. Participates in trainings, as required.

12. Completes special projects and other duties as assigned.

Essential Knowledge, Skills, and Abilities to Perform the Job:

· Strong verbal and written communication

· Strong organizational skills and attention to detail

· Ability to provide crisis intervention

· Ability to think critically, problem solve, and manage multiple priorities

· Ability to learn about domestic violence, dating violence, and sexual assault dynamics

· Ability to lift more than 30 pounds

· Ability to maintain confidence and protect operations by keeping all information confidential

· Ability to build and maintain positive working relationships with co-workers and volunteers

· Ability to build and maintain positive relationships with the community through involvement in community organizations

· Competency to maintain professional and technical knowledge attending educational workshops, reviewing professional publications, establishing personal networks, and/or participating in professional societies

· Ability to contribute to team effort by accomplishing related tasks, as needed

Minimum Qualifications:

This position requires two years of college in a human services field or two years of experience working in a related field. Basic skills in Microsoft Word/Office. This position also requires a valid driver’s license, proof of valid/current auto insurance, clean driving record, and reliable transportation if driving personal or Agency vehicle for any Shelterhouse related purpose. Must pass mandatory background checks.

Preferred Qualifications:

Experience working with individuals in crisis; knowledge of dynamics of and experience working with survivors of domestic and sexual violence; effective problem-solving and conflict resolution skills.

Agency Expectations – all employees are expected to demonstrate the following behaviors:

· Relate effectively to individuals of diverse backgrounds and experiences

· Adherence to an intersectional approach to working with clients, coworkers, and the community

· Ongoing commitment to keep inclusion at the center of all interactions

· Willingness to work in an empowered leadership model.

Shelterhouse is an equal opportunity employer that supports and subscribes to a policy of nondiscrimination in all aspects of employment including selection, job assignment, compensation, discipline, termination and access to benefits and training. Shelterhouse's employment practices are based on job qualifications without regard to race, creed, color, national origin, religion, age, gender, height, weight, marital status, sexual orientation, gender identity, disability, veteran status or any other protected classifications. Shelterhouse is also committed to compliance with all applicable laws regarding nondiscrimination.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Night shift

Work Location: In person

Salary : $20