Senior Microcomputer Technical Support Specialist 0125-0019

Job Number

0125-0019

Application Deadline

2/13/2025

Position Start Date

3/3/2025

Position Title Senior Microcomputer Technical Support Specialist 0125-0019 Required Application Type School Related Personnel Salary/Pay Scale $37.68/hr Job Description

Location:

Erie 1 BOCES

Technology Services - Itinerant (more than two locations)

E1B Education Campus

West Seneca, NY 14224

Hours

8:00AM - 4:00PM

Hourly Salary

$37.68

Annual Education Stipends

$500 for Associates Degree/Accredited Training Program Certification or

$1000 for Bachelors Degree or

$1500 for Masters Degree or

Generous Benefits Package including but not limited to the following: Employment - Erie 1 BOCES

• 15 Paid annual Holidays
• Generous Paid Personal/Sick time
• Generous Paid vacation days
• Premium Health and Dental plans (E1B pays 85%)
• Life insurance at NO cost to you
• FSA plan
• Commitment to Diversity, Equity, and Inclusion
• NYS Retirement System
• 403b AND 457 retirement plans
  
  

Job Responsibilities

The Senior Network Technician provides technical and consultative leadership to assigned districts within the Wide Area Networking area of the WNYRIC. You will maintain an expert understanding of the district infrastructure; wired and wireless landscapes and technology within. Providing installation, maintenance, project management, and coordination of various district infrastructure initiatives. You will act as a technical representative helping to facilitate the development of solutions by and for WNYRIC/Erie 1 BOCES networking teams.

• Provides expertise in a technical specialization area, contributing to the development of engineering solutions that advance better, faster, and more effective systems and services at the Western New York Regional Information Center (WNYRIC ).
• Works flexibly and creatively as a member of the Engineering team with other Network Engineers (LAN and WAN) and Application Consultants.
• Keeps abreast of new technology developments, and relevant industry trends within a technical specialization area. Serves as the WNYRIC subject matter expert in specialization area.
• Coordinates and acts as liaison for technology collaboration between SED, the Regional Information Centers (RICs) and various members of the department, as well as all technical staff of WNYRIC.
• Analyzes existing and developing product and vendor solutions, maintaining objectivity and an open mind to maximize the value of WNYRIC services while limiting costs and risks.
• Presents analyses to management to guide decisions and/or make informed service adjustments in regard to the strategic direction of services and technology.
• Identifies and assists in the development of new services within specialization area.
• Participates in the preparation of Request For Proposal (RFP) documents and system acquisition as necessary.
• Participates in customer and prospective customer meetings to gain a full understanding of school district needs and expectations. Leads needs assessments with customers and architects appropriate solutions to maximize efficiencies/benefits and limit costs/risks.
• Designs, develops, supports, and implements LAN's and their related operating systems (Microsoft SQL, 2008, MAC OSx, Linux, etc).
• Directs the installation, customization, and maintenance of approved vendor supplied software for LAN operations.
• Advises user training staff in preparing detailed training programs for LAN administrators.
• Coordinates the monitoring and adjustments of LAN systems for optimal performance.
• Organizes and prepares and shares/collaborates on necessary system documentation.
• Assists in the training and instruction of users in LAN operating systems.
• Prescribes the training of network operators in the efficient use of communications hardware, network management tools, and LAN/WAN
  
  

Technology.

• Gathers technical requirements and develops service plans, analyses, designs and cost estimates.
• Regularly presents information to customers in documents and presentations in cooperation with the WNYRIC Service Coordinator. Delivers customer-specific demonstrations, technical presentations and proof-of-concept pilot projects.
• Identifies, defines and documents best practices for services in specialization area. Works with WNYRIC Service Desk and school district customers to implement best practices.
• Acts as the technical liaison between the engineering team and the technical specialization team. Ensures that the needs and requirements of the team are represented to Engineering and that the initiatives of the Engineering team are communicated and coordinated with service teams.
• Coordinates patches, version upgrades, server upgrades, storage allocations, etc, between Engineering and the service teams. Coordinates testing following upgrade/change events.
• Coordinates engineering and applications resources to conduct focused research and development projects. Guides approved prototype and beta test projects within application specialization areas.
• Acts as project owner/manager for projects within specialization area. Ensures that projects are compliant with project management processes established by the Engineering team.
• Works with other project owner/managers on the Engineering team to coordinate project tasks that involve teams within specialization area.
• Acts as a project manager, in other areas as needed and appropriate. Sets priorities, schedules and monitors timelines. (Managed Services)
• Interfaces with WNYRIC Disaster Recovery team in support of hosted applications and disaster recovery plans and procedures.
• Work with Vendors and Engineering team(s) to lead technical integration and implementation of goals and objectives related to the Western New York Regional Information Center's strategic initiatives.
• May supervise staff as necessary.
• Other duties as assigned by immediate supervisor
  
  

Civil Service Title Senior Microcomputer Technical Support Specialist Job Qualifications

Minimum Civil Service Qualifications

Must hold permanent status as Senior Microcomputer Technical Support Specialist; OR; Must be reachable on the current Senior Microcomputer Technical Support Specialist Civil Service list; OR; Must meet minimum Civil Service qualifications for provisional appointment as follows:

• Graduation from a regionally accredited or New York State registered four (4) year college or university with a Bachelor's degree and three (3) years of experience in data processing which included at least one (1) year of experience in programming and/or maintenance of vendor supplied operating software and, one (1) year of experience in the installation and maintenance of LAN operating systems; or;
• Graduation from a regionally accredited or New York State registered two (2) or four (4) year college or university with an Associate's degree in Data Processing, Computer Science, Business Administration or related field and five (5) years of experience in data processing which included at least one (1) year of experience in programming and/or maintenance of vendor supplied operating software, and one (1) year of experience in the installation and maintenance of LAN operating systems; or;
• Graduation from high school or possession of a high school equivalency diploma and seven (7) years of experience in data processing, which includes at least one (1) year of experience in programming and/or maintenance of vendor supplied operating software, and one (1) year of experience in the installation and maintenance of LAN operating systems; or;
• An equivalent combination of training and experience as defined by the limits of (A), (B) and (C).
  
  

Desired Qualifications

• Outstanding phone and people skills
• Must be self-motivated and proactive
• Effectively troubleshoots connectivity issues, ensuring the proper configuration of those connections, with assistance as necessary from Senior Network Technicians and Networking Supervisor while working toward independence with gained experience.
• Ensures physical installation and configuration of new network hardware.
• Assists in servicing malfunctioning network equipment.
• Remote and on-site problem-resolution skills.
• Assists in applying updates and performing maintenance on network equipment.
• We offer excellent compensation and a comprehensive benefits package including medical, dental and state retirement.
  
  

Although Not Requirements, Other Desirable Attributes Include

• College degree in technical or business, or equivalent industry experience
• Experience with virtualization and VoIP
• Network , Microsoft Certifications, Cisco certifications highly desired (CCNA/CCNP CCDA, CCNP)
• Industry certifications from manufacturer/vendors such as Microsoft, Dell, IBM, HP, and Cisco.
  
  

APPLICATIONS WILL BE ACCEPTED THROUGH FEBRUARY 13, 2025

Application Procedure

Please Apply Online By Completing The Following Steps

• Click Apply below and log in to your account in Recruitfront or create an account.
• Complete and submit the correct application type, SCHOOL RELATED PERSONNEL, and THEN
• Apply directly to the job posting.
  
  

You will receive an email from Recruitfront stating that you have applied.

Special Notes

When responding to or inquiring about this Notice of Vacancy, please refer to the Posting Number noted above. Requests for reasonable accommodations at the interview under the Americans with Disabilities Act must be submitted in writing to the ADA Coordinator (Director, Human Resources) at least 48 hours prior to the interview.

PLEASE NOTE- Erie 1 BOCES has transitioned COMPLETELY to the RecruitFront platform for all open positions. Once you complete your application within the system, you will be able to apply for any vacant positions within the District in the future.

Studies show that women and members of some groups are more likely to underestimate their qualifications for a position. At Erie 1 BOCES we are on a journey to create a more inclusive and equitable organization, which includes our commitment to shape a more inclusive and diverse work and school community. We recognize that a diverse representation in our organization is an essential step. Applicants who identify with a historically underrepresented group, including but not limited to BIPOC (Black/African American, Indigenous/Native American, Persons of Color), Hispanic/Latinx, LGBTQ , Women, and/or individuals with disabilities are encouraged to apply.

Job Category Technology Support Job Location Education Campus

Additional Information