Primary Purpose:
Support the installation, testing, and maintenance of the district’s network hardware, computers, software, and related technology. Troubleshoot and resolve network issues while monitoring critical systems across the district. Perform on-site technical tasks including setup, maintenance, and support of computer equipment, software applications, and network infrastructure at various campuses or assigned locations.

Qualifications:

Education/Certification:

• High school diploma or GED

Special Knowledge/Skills:

• Understanding of LAN and WAN design, installation, and maintenance
• Proficient with network hardware and software, including servers, printers, and related equipment
• Skilled in working with multiple operating systems and network protocols
• Capable of installing, repairing, and maintaining computers and peripherals
• Ability to install and maintain network cables and associated hardware
• Strong problem-solving skills for diagnosing and resolving network-related issues
• Effective organizational, communication, and interpersonal skills

Experience:

• Minimum of one (1) year experience in network maintenance and support

Major Responsibilities and Duties:

Network Support

• Install, configure, and test network hardware and software; troubleshoot and resolve technical issues.
• Monitor system performance and utilization; recommend improvements when necessary.
• Assist with setup, maintenance, troubleshooting, and repairs of network infrastructure.
• Identify and resolve hardware and connectivity issues.
• Maintain detailed documentation of network design and configurations; collaborate with users to determine needs and resolve problems.

Network Security

• Support districtwide network security by managing user accounts, internet access, and email systems.
• Perform regular backups of all networks and workstations; restore data when required.
• Assist in developing and maintaining a disaster recovery plan for the district’s network infrastructure.

Technical Support

• Install, configure, maintain, and upgrade computers, peripherals, network cabling, and related equipment across district sites.
• Provide technical support and training to staff on hardware, software, and instructional technology.
• Install and update operating systems and application software.
• Assist in the preparation and distribution of digital classroom materials.
• Troubleshoot and resolve connectivity issues involving printers, terminals, and other hardware.

Inventory

• Keep accurate records of all hardware, software, and related equipment at assigned locations; remove outdated or non-functional equipment.
• Monitor inventory levels of replacement parts and request replenishments as needed.
• Maintain a current and accurate inventory of static IP addresses assigned within the district.

Other

• Manage the district’s Incident IQ system for tracking technology and maintenance requests.
• Coordinate with software and hardware vendors to ensure product functionality and support.
• Prepare and maintain necessary reports, records, and documentation.
• Ensure compliance with all applicable federal, state, and local regulations and policies.
• Respond to after-hours emergencies when required.
• Follow all district safety procedures and emergency response protocols.

Supervisory Responsibilities:

None.

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; standard office equipment including personal computers and peripherals

Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting

Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders

Lifting: Regular moderate lifting and carrying (up to 44 pounds); occasional heavy lifting and carrying (45 pounds and over)

Environment: Occasional prolonged and irregular hours; frequent on-call and after-hours work; occasional districtwide travel; may be required to be on-call 24 hours a day; may be exposed to electrical hazards.

Mental Demands: Work with frequent interruptions; emotional control under stress