Operations Manager

Overview

The Operations Manager is responsible for leading Shepley’s operations team by providing guidance, training and mentorship, setting operational goals, and maintaining accountability. This position oversees daily operations, deliveries, and special projects. The Operations Manager demonstrates a superior level of leadership and collaborates with the Senior Leadership team to help achieve organizational goals.

Position Responsibilities:

Responsibilities include the following, but are not limited to:

Operational Goals & Strategy (40%)

• Provide vision and strategy around company-wide operations.
• Create operational goals in collaboration with senior leadership.
  • Track and analyze data needed to establish goals and plan effectively.
  • Provide regular updates regarding overall operational productivity and efficiency (OTIF, turnaround time, errors…).
  • Evaluate operational procedures on a regular basis with a focus on continuous improvement.
• Work closely with the Sales Manager to ensure customers and sales staff are well supported.
• Develop relationships with our customer base to ensure customer satisfaction.
  • Be familiar with our customers’ work and our market.
• Work with Inventory Control to ensure correct inventory, strategizing and implementing systems and safeguards to reduce shrink.
  • Work with purchasing department to ensure an open line of communication on new product, product changes, and needs.
  • Keep inventory levels in line with seasonality and demand.
• Work with the CFO to monitor operating costs, budgets, and resources.
• Know our competitors and identify opportunities to differentiate Shepley in the market.
• Maintain familiarity with developments in our industry and equipment.
  • Identify new tools, resources, and technology to best support staff and desired workflows.
• Responsible for safety initiatives and compliance with OSHA regulations across all three branch locations.
• Be proficient in all positions in the operation of the yard.

Leadership & Development of Operations Staff (40%)

• Lead and inspire a team of operations employees who are knowledgeable, professional, and enthusiastic.
• Establish relationships with employees by keeping them informed and by listening to their needs.
• Responsible for overall supervision of employees in Dispatch, Millwork Warehouse, Credits, Lumber Warehouse and Yard, and the Mechanic Shop in the Hyannis location.
  • Conduct annual performance reviews in support of company culture.
  • Manage schedules and coverage. Oversee all vacations and scheduled time-off in operations. Manage overtime costs.
  • Confirm the department stays within the annual budget.
  • Ensure that all department employees follow company policies and procedures.
• Support employees in meeting goals productively, safely, and within workforce budget.
  • Be familiar with daily demands and ongoing projects. Be able to jump in and help as needed.
  • Be proficient in all positions in the operation of the yard.
  • Go on jobsites to provide coaching on deliveries and support the customer relationship.
• Identify training and development needs for operational employees. Create career enhancement and advancement opportunities.
• Participate in the recruitment and onboarding of operational employees.

Organizational Leadership (20%)

• Support a company culture of collaboration, innovation, and recognition.
• Act as an ambassador of Shepley in the community and represent the organization at industry events.
• Be part of a collaborative senior management team.
  • Identify and achieve company goals.
  • Work in concert with senior leadership to set standards for trust and Level 5 leadership.
  • Be collaborative with the other department leaders to identify opportunities for improvement and guide the organization in the right direction.
  • Encourage growth and development of all Shepley employees.

Qualifications:

Leadership:

• “Level 5 Leadership” – a combination of personal humility and ambition that allows you to put the organization and others first.
• Demonstrate genuine caring and empathy.
• Build loyalty by showing a service above self approach.
• Show humility and honesty. Take responsibility. Model the leadership skills we ask of others.
• Have the emotional agility to fully listen, to stay open, and to push credit out to others.
• Establish genuine trust and confidence with your teams.
• Must support everyone’s participation in vision, leadership and problem solving.

Other:

• 5 – 8 years’ experience in operational leadership and people management – preferably in the building supply industry but not required.
• Demonstrated leadership skills.
• Excellent interpersonal and communication skills (both written and verbal).
• Knowledge of operational best practices and overall comfort with technology.
• Strong business aptitude and basic business accounting.
• Excellent problem-solving skills and strategic thinking.
• Familiarity with building material’s product and lumber and construction preferred.
• High school diploma or equivalent.
• Valid driver’s license.