What are the responsibilities and job description for the Admissions Coordinator, Specialty Admissions (Full Time, Days) position at Sheppard Pratt?
General Summary:
- Is responsible for the management of inquiries from referrers, potential patients, and their families seeking access to care.
- Participates with program leadership team in the approval of admissions and coordinates the details of the entire admissions process.
- Maintains electronic files to facilitate program communication and to provide input to other departments.
- Work requires flexibility in schedule to be on-call for admissions, take referral calls on weekends as needed, and rotate weekend coverage with other Admissions Coordinators.
- Responsible for helping to cross-cover other Specialty Admissions programs which include but are not limited to: The Retreat, Comprehensive Outpatient Psychiatric Evaluation Service, LifeLaunch, Center for Eating Disorders, Trauma Disorders Unit, and outpatient services for The Center for OCD and Anxiety.
- Responsible for other tasks and responsibilities as assigned for Specialty Admissions.
Requires:
Knowledge, Skills, and Abilities Required:
- Work requires clinical expertise in admissions intake, assessment, and/or concierge customer service. Acquired through 2-3 years of relevant experience.
Experience with behavioral healthcare is strongly preferred.
- Requires bachelor’s degree in psychology, counseling, social work, or a related field.
- Work requires a current Maryland Driver’s license at time of appointment.
- Work requires interpersonal skills sufficient to represent programs professionally. Requires ability to effectively interact with patients, family members, and referrers in addition to representing the hospital to outsiders.
- Work requires analytic ability to assess and triage patients for admission.
- Work requires a high level of organization and attention to detail to help ensure a smooth admissions process.
- Work requires clinical expertise in admissions intake, assessment, and/or concierge customer service. Acquired through 2-3 years of relevant experience.
Benefits:
At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer
- A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
- Comprehensive medical, dental and vision benefits for benefit eligible positions
- 403b retirement match
- Generous paid-time-off for benefit eligible positions
- Complimentary Employee Assistance Program (EAP)
- Generous mileage reimbursement program
Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience.
Experience
Preferred- 2 - 3 years: Customer service with exceptional people skills.
Education
Preferred- Bachelors or better in Psychology or related field
Behaviors
Required- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
