What are the responsibilities and job description for the Assistant General Manager position at Sheraton Augusta Hotel?
At Core Hotels LLC it’s our associates that make us successful, and we believe in taking good care of them. Both full and part-time associates are eligible to enroll in our benefit plan offerings after you have completed 60 days with us. Additionally, you’ll be eligible to receive paid time off and holiday pay. Core Hotels is a growing company and the Property is set to be fully renovated in 2025. If these are important to you and you want to find a place where your hard work and commitment are appreciated and rewarded, join us!
Job Summary:
The Assistant General Manager will support the General Manager with all aspects of the hotel operations. direct and coordinate the activities of the front desk, reservations, guest services and telephone areas. Adhere to budgetary goals by maximizing revenue and controlling costs to include labor through proper training and scheduling. Guide the hotel in a positive direction understanding the diverse workforce and proactive recruitment of qualified candidates. Manage brand training; understand Human Resources, and regulatory agency requirements. Must have an absolute commitment to provide the highest quality service to our guests.
Duties:
- Willingness to accept the most effective role.
- Maintaining proper staffing levels within assigned departments
- Must lead by example and role model the expected behaviors while projecting a sense of urgency in responding to guests needs.
- Ensures proper security of staff and guests
- Development of departmental budgets
- Controlling expenses
- Must be able to work full time and be available for all shifts
- P & L compliance
- Achieving occupancy goals
- Maintaining brand standards
- Keeping employee training current with corporate and brand standards
- Ensure complete guest satisfaction
- Provide direction to subordinates as necessary
- Ensure property standards are being maintained by identifying cleanliness and maintenance issues by proper use of inspection and maintenance request forms.
- Train and develop employees for promotional opportunities
- Cover desk shifts if needed ( all shifts includung Night Audit)
- Other duties as specified by the General Manager on an "as needed" basis.
Qualifications
- Must be enthusiastic and energetic with a passion for hospitality
- Minimum three years’ experience as an Operations Manager, Front Office Manager, or Department Manager in a full or select service hotel
- Ability to read, write, and speak English fluently
- Proficiency in computers to include Microsoft Word, Excel, and other hotel operating systems
- Proven record of success with Quality Assurance reviews and Guest Satisfaction
- Excellent oral and written communication skills
- Thorough understanding of total hotel operations
Physical Requirements
- Lift up to thirty (30) pounds
- Walking, bending, stretching, excessive standing and/or sitting
- Some exposure to chemicals
