What are the responsibilities and job description for the Concierge Agent position at Sheraton Detroit Novi?
Free meals on shift, free parking & worldwide hotel discounts!
JOB SUMMARY
Concierges are primarily responsible for arranging accommodations, recommending local dining and entertainment, and making reservations. Our ideal candidate tends to guests’ needs and ensures stellar services with a confident, patient, and helpful attitude.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
JOB SUMMARY
Concierges are primarily responsible for arranging accommodations, recommending local dining and entertainment, and making reservations. Our ideal candidate tends to guests’ needs and ensures stellar services with a confident, patient, and helpful attitude.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
- Interact with guests and maintain a positive, professional attitude.
- Respond to front-desk inquiries by providing information about the hotel’s services.
- Coordinate transportation, events, and other accommodations for optimal customer satisfaction.
- Address guest complaints and implement appropriate solutions to maintain a positive rapport.
- Foster a high-quality hospitality environment that leads to repeat business.
- Answer phone calls, emails, and other messages.
- Record incoming and outgoing deliveries.
- Listen to guests’ concerns and present reports to hotel management.
- Provide luggage or check-in assistance when needed.
- Greet guests at the entrance and assist in verifying appointments or reservations.
- Recommend local restaurants or attractions depending on guests’ interests.
- Perform any related duties as requested by management.
- Assists other departments when need.
- Strong written and verbal communication skills.
- Demonstrated work experience in the hospitality industry.
- Working knowledge of reservation management software.
- Clear customer service skills that demonstrate measurable results.
- Willingness to learn about local attractions, events, and dining options.
- Ability to work flexible hours.
- Familiarity with best hotel management procedures.
- Solution-oriented mindset when addressing day-to-day issues.
- Exceptional organizational skills.
- Ability to stand and move throughout front office and continuously performs essential job functions.
- Standing 95% of shift
- Lifting up to 25 pounds maximum.
- Occasional twisting, bending, stooping, reaching, standing, walking.
- Frequent talking, hearing, seeing, and smiling.
