Banquet On-Call Captain

Why work for The Sheraton San Diego Hotel?

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience – Sheraton San Diego Hotel and Marina is a fit for you! We are soon to be one of the largest and most renovated resorts in San Diego! Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay, and our associates love to work!

The Sheraton San Diego Hotel & Marina is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer competitive pay rates and a complete benefits package including medical, dental, vision, and life insurance, paid time off, retirement plans, employee discounts, an employee assistance program, and complimentary parking and meals.

Summary of Job Description

Responsible for ensuring friendly and efficient food and beverage service to banquet clients consistent with a four diamond standard.  Services and train banquet staff and is responsible for service provided to assigned areas and/or events.

The pay rate for this position is $16.85/hour.

Education/Experience

• Minimum 2 years' experience in hotels, banquets, or events.
• High School Diploma or equivalent education required.    

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, and weekends depending on hotel events and functions.

Job Requirements

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail-oriented and able to multi-task efficiently.
• Must be able to speak, understand, and communicate the primary language(s) used in the workplace.
• Must possess excellent communication, follow-up, and organizational
• Must have the ability to push, pull bend, squat, and lift regularly.
• Use of PPE as needed for duty assigned and with the use of required tools and equipment.
• Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.

Job Responsibilities

• Check function rooms before guest arrival, greet guests, and process last-minute instructions or changes to events.
• Make all necessary arrangements before function, review function order and changes, prepare linen requisition, ensure steward has provided the correct quantities of flatware, plates, glassware, etc., check beverage arrangements, prepare a setup list for servers, check with the Catering/Events regarding setup time and check equipment supply.
• Present guest billings, process payments, obtain comments by speaking with the guest and record findings on the captain’s report. Adhere to payment, cash handling, and credit policies.
• Check the quality and quantity of all banquet stock and equipment.
• Requisition of all necessary supplies.
• Ensure tables, stations, supplies, equipment, condiments, and beverages are set according to service standards.
• Oversee and assign banquet associates tasks for servicing events.
• Assist with training banquet service and setup staff through participative supervision.
• Responsible for enforcing all associate policies in accordance with the employee handbook in the absence of the banquet manager, and reporting all infractions of policies immediately to the banquet manager when present.
• Assist and serve food and beverage orders as needed and within standards
• Ensure food courses, breaks, and beverage service are performed on time and in an efficient manner, following correct procedures as outlined in the SOP.
• Sets up, services, and breaks down breaks according to established procedure.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
• Completes closing duties and ensures staff completes closing duties.
• Completes the breakdown after each function as assigned, ensuring the return of equipment to proper storage areas.
• Maintains care and cleanliness of all banquet equipment and work/back-of-the-house service areas.
• Adheres to all local liquor laws and fire regulations.
• Continually checks to see that rooms are set in accordance with the banquet event orders and organized properly for service.
• Being present before and during events to assist with guest’s changes and requests.
• Treat guests with courtesy, friendliness, and respect, and provide responsive service.
• Perform cleaning and general maintenance duties of all banquet function rooms, equipment, and public areas.
• Notify management of any pertinent information related to shift activities and guest requests.
• Communicates with and supports all staff to better serve the guests.
• Ensure all equipment is in operation order and all supplies are up to par. 
• Report equipment that needs repair or supplies that need to be ordered.
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow all AAA Four Diamond and Sheraton brand standards
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: human.resources@sheratonsandiegohotel.com. 

Sheraton San Diego Hotel and Marina is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Salary : $17