What are the responsibilities and job description for the Front Desk Supervisor position at Sheraton Suites Orlando Airport?
We offer a host of employee and family friendly benefits! Some of these benefits include:
-Medical (two options) with vision
-Dental
-401(k) with 4% company match
-Paid time off (vacation, sick, and Holiday Pay)
-Meal Stipend
-Free uniforms
-Free non-slip shoes (two free pair per year!)
-Associate recognition and events, incentives and rewards
-Ongoing training
-Education assistance
-Major hotel discounts at over 7,000 hotels worldwide
-Other company discounts
Ideal candidate will be responsible for greeting and welcoming all guests approaching the Front Desk in accordance with Marriott Hotel standards.
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
- Follow all cash handling and credit policies.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Have knowledge of emergency procedures and assist as needed.
- Supervise staff in the absence of the Manager.
All candidates will be subject to a criminal background check and drug screen.
Our company participates in E-Verify.
The Sheraton Orlando Airport provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send me an e-mail at yadira.delgado@sheratonorlandoairport.com or call 505-349-8024 to let us know the nature of your request.
