What are the responsibilities and job description for the Guest Service Agent position at Sheraton Suites Orlando Airport?
Travel awaits! Travel Discounts to over 7,000 hotels around the world.
Are you motivated to provide genuine and meaningful experiences to guests from all over the World?
Join our awesome team and enjoy all the benefits of our exciting hotel environment!
The Front Desk Agent will provide our guests with excellent service at the front desk from making the reservation to departure.
Job Duties:
- Welcome and register guests expeditiously, provide information to guests as needed or requested, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
- Check departing guests out of the hotel as per hotel procedures.
- Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
- Resolve guest problems and complaints.
- Answer main phone lines and assist/direct guests where needed.
- Ensure total guest satisfaction.
- Follow supervisor’s instructions and perform other duties as directed or assigned.
- Respond to guest requests.
- Interact with guests to answer questions and provide necessary services. Refers guests to other staff members if needed.
- Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
- Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
Job Requirements:
- High school graduate/GED. Some college preferred.
- Must have 1-2 years customer service experience.
- Previous front desk agent and Marriott experience preferred.
Benefits:
We offer excellent growth opportunities and benefits that include:
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Medical (two options) with vision |
Paid time off (vacation, sick, and holiday) |
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Dental |
-Meal stipend |
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401(k) with 4% company match |
-Free uniforms |
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Voluntary Critical Illness |
-Free non-slip shoes (two free pair per year!) |
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Voluntary Accident Insurance |
-Positive associate relations |
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Voluntary Hospitality Indemnity |
-Associate recognition and events, incentives and rewards monthly |
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Voluntary Term Life Insurance (self, spouse/domestic partner, and children) |
-Ongoing training |
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Short-Term Disability |
-Education assistance |
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Long-Term Disability |
-Major hotel discounts at over 7,000 hotels worldwide |
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Among other company benefits |
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Successful Candidate must be able to pass a background check.
Sheraton Suites Orlando Airport is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to yadimar.moyet@sheratonorlandoairport.com or call 407-240-5555 to let us know the nature of your request.