What are the responsibilities and job description for the Teller Lead position at Sherburne State Bank?
Job Summary
We are seeking a dedicated and experienced Lead Teller to join our team. The Lead Teller will oversee daily operations of the teller line, ensuring exceptional customer service while managing cash handling and transaction processes. This role requires strong leadership skills, attention to detail, and a commitment to maintaining compliance with banking regulations. The ideal candidate will have a background in financial services and a passion for providing outstanding customer experiences.
Responsibilities
- Supervise and train teller staff, ensuring adherence to policies and procedures, and effectively resolving challenges presented by team members.
- Assist with annual review and performance improvement plans.
- Manage daily cash transactions, including deposits, withdrawals, and loan payments.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Promote financial products and services to enhance customer engagement.
- Conduct regular audits of cash drawers to ensure accuracy and compliance.
- Assist in fraud prevention detection by monitoring transactions for suspicious activity.
- Maintain knowledge of financial services offerings to effectively educate customers.
- Perform opening or closing duties at the branch location.
- Collaborate with management in any area needed to ensure an efficient work environment.
Skills
- Proficient in Math for accurate cash handling and transaction processing.
- Assist customers with their financial needs.
- Excellent Customer Service skills to foster positive relationships with clients.
- Skilled in Cash Handling practices to ensure security and accuracy in transactions.
- Familiarity with 10 Key Typing for efficient data entry tasks.
- Knowledge of Fraud Prevention Detection techniques to safeguard against risks.
- Background in Financial Services that enhances understanding of industry standards.
- Competency in strategies that contribute to branch success.
Join our team as a Lead Teller and play a pivotal role in delivering exceptional service while leading a dynamic team within Sherburne State Bank.
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Monticello, MN 55362 (Required)
Ability to Relocate:
- Monticello, MN 55362: Relocate before starting work (Required)
Work Location: In person
Salary : $23 - $26
