Account Planner 2

Account Planner 2

Job Summary:

Coordinate production-related services to meet customer requirements and needs.

Duties/Responsibilities:

• Ability to establish own priorities.
• Engage customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers' products.
• May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.
• Provide quality review for other Account Planners to ensure all information is accounted for and accurate before commencement of production.
• Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule.
• Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs.
• May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
• Coordinate production of components with other internal plants and/or external vendors as required.
• Coordinate the resolution of customer or manufacturing issues with customer jobs.
• Engage appropriate departments to verify the issue and determine the root case.
• May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company. Communicate with customers regarding the resolution of issues.
• May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
• Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
• Tally the final production runs and work performed to assemble paperwork for billing purposes.
• May mentor junior level Print Production staff or work on special projects.
• May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product.
• May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job.
• May have responsibility for the composition and/or copy prep of the customers' products.
• Performs other related duties and participates in special projects as assigned.

Work assignments are often routine but on occasion may be non-routine and require some deviation from accepted practice and procedures to complete. Assignments are given in terms of subject area concerned, with specific objectives and possible problems identified. Follow guidelines which may include company and/or departmental policies and procedures, and rules and regulations that are well established but may require some deviation from normal operating procedures when completing more unique assignments.

Basic Qualifications:

The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• HS diploma or equivalent with 5-6 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job OR demonstrated ability to meet the job requirements through a comparable number of years of work experience. May possess additional education certification in this level.

• Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work.

• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.

• May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy.

• Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully. Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.

• Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.

• Must be able to work weekends and holidays.

• Analytical and quantitative problem-solving skills.

• Entrepreneurial mindset and abstract thinker

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.

CJK Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need assistance or a reasonable accommodation to apply for employment, please contact site HR at 502-488-4070 or sara.smith@callkodi.com