What are the responsibilities and job description for the FRONT DESK ASSOCIATE position at Sherman Associates?
Job Description
The Hotel Zamora, a beautiful boutique hotel located in St. Pete Beach, FL, is seeking an experienced Front Desk Associate. With stunning views overlooking the Intercoastal Waterway and Gulf of Mexico, the Hotel Zamora provides a luxurious retreat for its guests. Besides relaxing in the beautifully appointed guest rooms, our guests experience intuitive service in our Rooftop Lounge, Sidewalk Restaurant, Private Dining, and Meeting / Banquet space. The Hotel Zamora is under new ownership and management with Sherman Associates, an accomplished and proven real estate development and management company. Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are today.
The Front Desk Associate is responsible for check-in, checkout, kiosk operations, and all other guest transactions they strive to exceed established standards at every opportunity and take pride in the overall look and feel of our brand.
Essential Functions
- Ensures every guest is greeted and Welcomed on arrival
- Registers and book guests, verifying reservation, address, email address and credit information
- Proficient on kiosk operations to assist when necessary
- Answers all inbound calls in a professional manner
- Has an intimate knowledge of the hotel facilities and the local geographic area
- Accepts payment for guests' accounts at the time of registration and at checkout
- Maintains a house bank and make a deposit and accurate report of receipts daily
- Processes all Retail transactions for the guest
- Responsible for restocking and assuring overall cleanliness of Retail
- Issues luggage claims and check guest luggage when requested
- Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times
- Respectfully listen and respond to guest complaints in an efficient and professional manner
- Completes additional duties as assigned
Experience and Skills
Minimum Requirements
Job Benefits
Benefits
Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes
Voluntary Accident & Critical Illness
Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.
This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.
Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com
