What are the responsibilities and job description for the Front Office Manager - The Hotel Zamora position at Sherman Associates?
The Hotel Zamora, a beautiful boutique hotel located in St. Pete Beach, FL, is seeking an experienced Front Office Manager. With stunning views overlooking the Intercoastal Waterway and Gulf of Mexico, the Hotel Zamora provides a luxurious retreat for its guests. Besides relaxing in the beautifully appointed guest rooms, our guests experience intuitive service in our Rooftop Lounge, Sidewalk Restaurant, Private Dining, and Meeting / Banquet space. The Hotel Zamora is under new ownership and management with Sherman Associates, an accomplished and proven real estate development and management company. Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are today.
The Front Office Manager is responsible for the smooth running of the Front Desk operation and is accountable for providing an exceptional arrival and departure experience for all guests. The Front Office Manager plays a key role in ensuring total guest satisfaction throughout a guest stay and will be an excellent problem solver. The candidate is responsible for the recruitment, training, and development of all Front Desk colleagues at both properties.
Essential Functions
- Operates the Front Office properly, efficiently and with profitability, which includes overseeing Front Desk staff, Night Audit, Van Drivers and Security
- Delegates duties and responsibilities to Front Desk colleagues and ensure that work processes are in a logical order
- Ensures proper staffing at all times
- Ensures that Brand quality standards, policies and procedures of the company are properly understood and followed through and among front desk colleagues
- Controls and analyzes departmental costs to ensure spending is within budget
- Handles all guest complaints and comments relating to the Hotels and the departments tactfully
- Cooperates and coordinates teamwork with other departments
- Manages room inventory and availability on day of arrival
- Ensures all preparations are made to for a smooth arrival for all guests
- Ensures the department meets all audit requirements
- Ensures all Front Desk staff are trained in all emergency / evacuation procedures
- Monitors all Front Desk staff to ensure all proper procedures and cash handling occurs, deficiencies are corrected, retrained and disciplined as appropriate
- Maintains Front Desk logs and reports to ensure all unresolved items are followed up and properly resolved in a timely manner
- Completes additional duties as assigned
Salary : $45,000
