Front Office Manager - The Hotel Zamora

The Hotel Zamora, a beautiful boutique hotel located in St. Pete Beach, FL, is seeking an experienced Front Office Manager. With stunning views overlooking the Intercoastal Waterway and Gulf of Mexico, the Hotel Zamora provides a luxurious retreat for its guests. Besides relaxing in the beautifully appointed guest rooms, our guests experience intuitive service in our Rooftop Lounge, Sidewalk Restaurant, Private Dining, and Meeting/Banquet space. The Hotel Zamora is under new ownership and management with Sherman Associates, an accomplished and proven real estate development and management company. Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are today.

The Front Office Manager is responsible for the smooth running of the Front Desk operation and is accountable for providing an exceptional arrival and departure experience for all guests. The Front Office Manager plays a key role in ensuring total guest satisfaction throughout a guest stay and will be an excellent problem solver. The candidate is responsible for the recruitment, training, and development of all Front Desk colleagues at both properties.

Essential Functions

• Operates the Front Office properly, efficiently and with profitability, which includes overseeing Front Desk staff, Night Audit, Van Drivers and Security
• Delegates duties and responsibilities to Front Desk colleagues and ensure that work processes are in a logical order
• Ensures proper staffing at all times
• Ensures that Brand quality standards, policies and procedures of the company are properly understood and followed through and among front desk colleagues
• Controls and analyzes departmental costs to ensure spending is within budget
• Handles all guest complaints and comments relating to the Hotels and the departments tactfully
• Cooperates and coordinates teamwork with other departments
• Manages room inventory and availability on day of arrival
• Ensures all preparations are made to for a smooth arrival for all guests
• Ensures the department meets all audit requirements
• Ensures all Front Desk staff are trained in all emergency/evacuation procedures
• Monitors all Front Desk staff to ensure all proper procedures and cash handling occurs, deficiencies are corrected, retrained and disciplined as appropriate
• Maintains Front Desk logs and reports to ensure all unresolved items are followed up and properly resolved in a timely manner
• Completes additional duties as assigned
  
  

Minimum Requirements

• 2 - 5 years in hotel Front Office management experience
• Extensive knowledge of the hotel, its services, and facilities
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required
• Ensure compliance with federal, state and local laws regarding health and safety services
• Ability to communicate effectively and follow directions in a multi-lingual environment
• A passion for the mission, vision, and values of Sherman Associates
• Schedule may vary due to the specific needs of the hotel
• Knowledge of Word / Excel / Micros
  
  

Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes

• Low Deductible Health Insurance Plans
• Fully paid short term disability
• Fully paid life insurance
• Additional Supplemental Insurance Policies including
• Voluntary Accident & Critical Illness
• Hospital Indemnity
• Long-Term Disability
• Pet insurance
• Fully paid employee assistance program
• Fully vested 401k company match program
• 9 Paid holidays and competitive PTO program (starting at 15 days annualized)
• Starbucks and Hotel discounts
  

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com

Keyword: Front office manager, front desk manager, hotel, hospitality