Front Office Manager - Hotel Zamora

Job Description

Job Description

The Hotel Zamora, a beautiful boutique hotel located in St. Pete Beach, FL is seeking an experienced Chief Engineer. The Hotel Zamora is under new ownership and management with Sherman Associates, an accomplished and proven real estate development and management company. Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are today. With stunning views overlooking the Intercoastal Waterway and Gulf of Mexico, the Hotel Zamora provides a luxurious retreat for its guests. Besides relaxing in the beautifully appointed guest rooms, our guests experience intuitive service in our Rooftop Lounge, Sidewalk Restaurant, Private Dining, and Meeting / Banquet space.

We are currently seeking a talented, successful, and skilled-leader to join our team as a Front Desk Manager. The FDM oversees the operations of the hotel front desk and plays a pivotal role in leading the guest experience.

ESSENTIAL FUNCTIONS

• Operates the Front Office properly, efficiently and with profitability, which includes overseeing Front Desk staff, and Night Audit.
• Delegates duties and responsibilities to Front Desk colleagues and ensure that work processes are in a logical order
• Ensures proper staffing at all times
• Ensures that Brand quality standards, policies and procedures of the company are properly understood and followed through and among front desk colleagues
• Controls and analyzes departmental costs to ensure spending is within budget
• Performs some aspects of human resources such as training functions, including hiring, performance appraisals, coaching, training, disciplinary actions, etc.
• Handles all guest complaints and comments relating to the Hotel and the department tactfully
• Cooperates and coordinates teamwork with other departments
• Manages room inventory and availability on day of arrival
• Ensures all preparations are made to for a smooth arrival for all guests
• Ensures the department meets all audit requirements
• Ensures all Front Desk staff are trained in all emergency / evacuation procedures
• Monitors all Front Desk staff to ensure all proper procedures and cash handling occurs, deficiencies are corrected, retrained and disciplined as appropriate
• Maintains Front Desk logs and reports to ensure all unresolved items are followed up and properly resolved in a timely manner
• Completes additional duties as assigned
• Works as a team player and interacts with all internal and external customers in a friendly / efficient manner
• All guests must be treated in a manner to ensure their complete satisfaction
• Always strive to exceed guest expectations and meet brand standards
• Produces required volume of work by planning, organizing, and prioritizing work duties
• Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures
• Maintains a clean and safe work environment, follows all procedures for guests and employee incidents and is knowledgeable for hotel emergency procedures
• Attends all required department and hotel meetings

Supervisory Responsibility

As applicable, supervises, coaches, directs, trains and evaluates staff; Prepares and conducts employee reviews and completes timecard approvals.

Minimum Requirements :

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Benefits : Benefits :

Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes

Voluntary Accident & Critical Illness

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com