Description
Under the supervision of the Practice Administrator or Practice Manager, the Office
Coordinator serves as liaison between the physicians, Practice Manager and the office support
staff. The Office Coordinator is responsible for assisting the Practice Manager with all day-today operational, administrative, and fiscal aspects of the physicians' offices.
Key Responsibilities
- Ensures efficiency and productivity with respect to administrative and clinical functions
of the office. Daily monitoring of physician and patient activity in the practice; allocates
resources to necessary tasks and set priorities. Reports any problems in this area to the
Practice Manager immediately.
Responsible for accurate registration, scheduling, confirmation, and billing functionsAnswers clinic phones and sends messages to clinic staff / providers as appropriateMakes recommendations for improvements / enhancements to registration, scheduling,and billing procedures.
Manages the oversight and audit of encounter forms for completeness, accuracy,batching, and prompt distribution to billing.
Responsible for daily oversight and reconciliation of co-payment and cash collection.Assists Practice Manager with payroll and payment of Invoices.Triages patient complaints for the office, working with appropriate managementpersonnel to resolve issues that arise.
Responsible for monitoring missing charge reports.Oversees ordering all necessary supplies and equipment for the practice.Procurement process including payment requests, on-line supply ordering, andreconciliation of AP payments.
Under the direction of the Practice Manager, responsible for the training and on-boardprocessing of all new employees.
Maintains patient confidentiality according to Steward Medical Group and hospitalstandards.
Strong orientation to patient care in accordance with the Faculty Practice Plan's values.Assists with front desk responsibilities if necessary : answering phones and sendingmessages to clinic staff / providers as appropriate.
In conjunction with practice manager, orient new staff as appropriate for their roles inthe practice. As well as train staff as needed.
All other duties as assigned.Minimum Requirements
Associates or bachelor's degree preferred, but not required. Relevant work experiencemay substitute for degree requirements.
Must have 2-3 years of experience in a healthcare environment.Must have a thorough understanding of billing, information systems, and knowledge ofmedical terminology and HIPPA requirements.
