What are the responsibilities and job description for the Director of Service position at Sherman's?
Director of Service - Peoria Heights, IL
Starting Salary: $75k - $90k
In-Person, Full-Time
Schedule: 45 hour minimum work week; Monday - Friday
Benefits: Medical, Dental, Vision, Supplemental Insurance, Life Insurance, PTO, Employee Discount Program, and 401(k) plus matching after 1 year of service
Do you believe every customer interaction is an opportunity to build lasting loyalty?
Do you see beyond the day-to-day, envisioning the future of customer service excellence?
Can you empower and motivate teams to achieve shared goals?
Are you passionate about using data to drive continuous improvement?
Then, you might be the Director of Service that we are looking for! As Sherman’s Director of Service, you will ensure exceptional customer experiences by developing a high-performing service department that delivers consistent quality, efficiency, and innovation in all aspects of our service offerings. By identifying opportunities to best serve and delight our customers, you will build lasting loyalty.
What to Expect in Your New Position:
Equal Opportunity Employer. Pre-employment background check required.
Starting Salary: $75k - $90k
In-Person, Full-Time
Schedule: 45 hour minimum work week; Monday - Friday
Benefits: Medical, Dental, Vision, Supplemental Insurance, Life Insurance, PTO, Employee Discount Program, and 401(k) plus matching after 1 year of service
Do you believe every customer interaction is an opportunity to build lasting loyalty?
Do you see beyond the day-to-day, envisioning the future of customer service excellence?
Can you empower and motivate teams to achieve shared goals?
Are you passionate about using data to drive continuous improvement?
Then, you might be the Director of Service that we are looking for! As Sherman’s Director of Service, you will ensure exceptional customer experiences by developing a high-performing service department that delivers consistent quality, efficiency, and innovation in all aspects of our service offerings. By identifying opportunities to best serve and delight our customers, you will build lasting loyalty.
What to Expect in Your New Position:
- Leadership & Team Development:
- Directly oversee and mentor three key service departments:
- Furniture Service
- Appliance Service
- Customer Service
- Establish a culture where our Core Values are the foundation of everything we do.
- Operational Excellence & Strategic Planning:
- Analyze data to identify areas for improvement and implement strategic solutions.
- Optimize service processes to enhance efficiency.
- Drive consistent and complete execution of service processes across all departments, ensuring accountability at every level.
- Manage departmental budgets and ensure efficient resource allocation.
- Customer Experience & Innovation:
- Champion customer satisfaction, actively monitoring feedback and addressing concerns.
- Drive innovation in service offerings, identifying and implementing new initiatives to delight customers.
- Develop and deliver targeted training initiatives to equip your team with the skills necessary to consistently uphold world-class customer service.
- Experience:
- Proven track record of success in a leadership role, ideally in a retail or service-oriented environment
- Demonstrated experience supervising multiple managers
- Experience with budget management
- Skills:
- Strong leadership, communication, and interpersonal skills
- Exceptional problem-solving and decision-making abilities
- Proficiency in data analysis and performance measurement
- Ability to develop and implement strategic service plans
- Strong mentoring skills
- Education:
- Desired: Bachelor's degree in Business Administration, Operations Management, or a related field.
Equal Opportunity Employer. Pre-employment background check required.
Salary : $75,000 - $90,000
