What are the responsibilities and job description for the Bilingual Customer Support Specialist position at Sherwin-Williams?
As a Bilingual Customer Support Specialist at Sherwin-Williams, you will play a key role in helping both wholesale and retail customers by understanding their needs, answering their inquiries about our extensive range of products, and providing tailored solutions. Your main goal will be to ensure customer satisfaction while also contributing to the store's sales objectives.
You will be responsible for :
- Delivering exceptional customer service that meets the highest standards.
- Assisting customers in person and over the phone by identifying their needs and recommending the best products and services.
- Building and nurturing trusting relationships with wholesale and retail customers.
- Accurately processing sales transactions in compliance with company policies and procedures.
- Achieving monthly, quarterly, and yearly sales goals.
- Maintaining detailed work order files and formulas.
- Pulling products from the sales floor or warehouse as needed.
- Tinting and mixing products to match customer specifications.
- Stocking shelves and setting up attractive displays.
- Maintaining the cleanliness of store equipment and assisting with delivery logistics.
- Ensuring all assigned areas are well-stocked and presentable.
- Staying informed about product offerings and discussing available options.
- Following inventory control procedures.
- Contributing ideas to enhance sales strategies.
This dynamic role also requires you to engage directly with customers of all ages and handle sensitive information responsibly, making a criminal history review essential for the safety of our community.
You will be working at Store #2946, located at : 1280 N Flagler Ave, Homestead, FL 33030.
Join us at Sherwin-Williams, where we value diverse talents and backgrounds. We believe in your potential to grow and make a difference. We are committed to providing a supportive environment that rewards ambition and dedication.
If you're ready to take the next step in your career, we encourage you to apply!
Minimum Requirements :
Preferred Qualifications :
