What are the responsibilities and job description for the Customer Service Expert position at Sherwin-Williams?
As a Customer Service Expert, you will play a crucial role in enhancing the shopping experience for our wholesale and retail customers at Sherwin-Williams. You will engage directly with customers to understand their needs, answer inquiries about our products, and provide tailored solutions to ensure their complete satisfaction.
Your responsibilities will include :
- Delivering exceptional customer experiences through attentive service.
- Assisting customers both in-store and over the phone, identifying their requirements, and suggesting appropriate products.
- Building and maintaining positive relationships with customers to foster trust and loyalty.
- Accurately processing sales transactions in line with company policies.
- Meeting and striving to exceed sales goals on a monthly, quarterly, and annual basis.
- Maintaining organized and comprehensive work order files and formulas.
- Retrieving products from the sales floor or warehouse and preparing them for customers.
- Tinting and mixing products to meet custom specifications.
- Ensuring shelves are well-stocked and visually appealing.
- Cleaning and maintaining store equipment.
- Assisting with unloading delivery trucks and making deliveries as needed.
- Keeping assigned areas stocked, tidy, and presentable.
- Staying informed about product offerings and available options.
- Following inventory control protocols.
- Proposing methods to enhance sales performance.
Minimum Requirements :
We value diversity and welcome applicants from all backgrounds. Apply today to explore your potential and grow with Sherwin-Williams!
