HR Representative, Shared Services

Description

WELCOME TO SHERWIN-WILLIAMS

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow, and discover in a place where you can thrive and Let Your Colors Show!

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at www.myswbenefits.com. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

POSITION SUMMARY

This position provides comprehensive HR support, coordination and counsel related to a wide variety of HR activities and systems in accordance within service level agreements.  Primary areas of responsibility include onboarding, HR Cloud, performance management, time & attendance/payroll issues related to HR, and offboarding.  Analyze each task assigned and identify areas for standardization and process improvement.  Complete compliance related duties in accordance with company policy and laws.   

Note: HR Shared Services hours are Monday through Friday, 8:00 am to 6pm. Representatives are expected to work flexible shifts within those hours, to service our customers and business needs accordingly.

CORE RESPONSIBILITIES:

1.     ONBOARDING/OFFBOARDING

• Develop a comprehensive understanding of all HRSS operations, processes, systems and applicable policies and laws.
• Create a seamless onboarding and offboarding experience with respect to HRSS areas of responsibility.
• Manage all process steps after hiring decision: approve/extend offer letter, ensure pre/post employment checks are successfully completed,  and compliance activities (such as Form I-9 completion and E-Verify), etc.
• Monitor system related activities in hiring process to ensure timely hiring into HR Cloud.
• Resolve any issues within the onboarding process as they are encountered.  Identify the cause implement the necessary steps to prevent them in the future.
• Analyze information obtained and determine which policies and laws are relevant to the situation.  Use the information  to make decisions on action items needed to resolve the situation.  Inform or escalate issues to HR BP’s and COE’s as needed.
• Maintain accuracy of employee data, paperwork and files throughout employment. 
• Perform designated audit reports and make the necessary corrections in the system, or work with the appropriate groups to accomplish. 
• Complete employment verification and unemployment requests.
• Generate and provide offboarding paperwork to HR BP’s as needed.

2.     HR Cloud/PERFORMANCE MANAGEMENT

• Support HR Business Partners and managers in performance management related system needs
• Approve transactions and/or perform entry into HR Cloud accurately and timely. 
• Perform audits of the HR Cloud data and perform corrections as needed. 
• Provide super user support related to field requests, help desk tickets, setting up new fields or values, etc.  
• Assist employee and managers with self-service and performance management system requests and review and approve transactions as assigned.
• Troubleshoot and resolve or escalate EDA/MDA/Performance Management or HR Cloud issues, as appropriate.

3.     COMPLIANCE

• Review every Form I-9 to ensure it is 100% accurate, and if not work with HRBP or District Coordinator to have it corrected accordingly.
• Submit/confirm E-Verify is completed on every new hires within required timeframe. In cases of Tentative Non Confirmation facilitate the appropriate processes to bring the process to completion including working with the HR BP to perform their steps of the process accurately and timely.
• If accurate Form I-9, required supporting documents are not received within a day of the deadline, escalate to management.
• Monitor the expiration dates of the various work authorizations and ensure the appropriate steps are taken to obtain new documents and update the Form I-9 and HR Cloud accordingly.

4.     HR TOOLS, STANDARDIZATION AND PROCESS IMPROVEMENT

• Resolve assigned cases and service requests within designated Service Level Agreements (SLA).
• Utilize case management system to escalate work to appropriate teams.
• Leverage HR Spaces, SharePoint, sherwinbenefits and shared drives to obtain information and coach HRBP’s, employees, and managers on how to find and use these resources.
• Analyze tasks assigned and redefine and document each in a Standard Operating Procedure (SOP).  Update SOP’s as processes change.
• For each situation handled identify and interpret the applicable policies & past practices to determine the appropriate course of action to pursue.
• Counsel managers and employees on topics related to HRSS.
• Identify other potential activities that can be added to Shared Services.
• Participate in Transactional Lean Training & become Lean Certified.  Utilize the methods & tools learned through Lean training to identify & implement continuous improvement initiatives within the department and/or for the S-W HR community throughout the year.

POSITION REQUIREMENTS:

Required:

• Bachelor’s Degree from an accredited institution is required.
• Minimum 1 year human resources or customer service experience is required.
• Must have experience using Microsoft Office – Excel, Word, Power Point or Access.
• Must be authorized to work in the US without company sponsorship now or in the future.

Preferred:

• Bachelor’s Degree in Human Resources or business related field.
• Bilingual Spanish speaking & writing strongly preferred.

Personal Attributes:

• Exceptional attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to analyze situations and interpret facts to make decisions and resolve problems.
• Ability to manage multiple simultaneous tasks with minimal supervision.
• Demonstrated ability to work in a team.
• Adaptability to change and ability to make improvements and to continuously improve processes and systems.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Salary : $52,437 - $65,025