What are the responsibilities and job description for the Scale House Clerk position at Sherwood Construction Co., Inc.?
The Sherwood Companies have a proven track record of completing a variety of projects from General Construction, to Construction Management and Design Build Projects for both public and private owners. A brief summary of the types of projects include, urban expressways, bridges, underground utilities, dam construction, asphalt/concrete paving and water/wastewater treatment plants.
JOB DESCRIPTION
Sherwood Companies, founded in 1934, has become a Midwest industry leader by having the ability to self-perform many types of civil construction projects, while having tremendous experience with all underground utilities. The Sherwood Companies live by the principles of safety, service, dependability, quality workmanship, honesty, integrity, and specialize in customer satisfaction and the development of long-term relationships.
The candidate will provide friendly point of contact and act as a liaison of communication between employees, customers and visitors. This role provides general office support with a variety of clerical activities and related tasks. The candidate will be responsible for answering and directing incoming calls, effectively managing customer orders, providing excellent customer service, maintaining office appearance and cleanliness, and restocking necessary supplies.
BENEFITS
- Holiday Pay
- Health, Dental, Vision, Life, Accident and Cancer Insurance
- Short-term and Long-term disability
- 401(k) with match
- Yearly boot reimbursement
- Referral bonus program
ACTIVITIES/TASKS/SCOPE
- Keep work area clean, orderly and safe
- Answer telephones and direct calls to appropriate personnel
- Relay messages for various personnel as needed
- Greet and direct customers and visitors to the company
- Provide callers and visitors with information such as company address, directions to the location, fax numbers, company website and other related information
- Help customers determine rock tonnages that meet their project’s needs
- Accurately receive and enter all customer orders into the computer
- Learn specific truck information and details in order to cross trucks on the scale
- Cross-train to backfill the Scale Operator position when necessary
- Order and maintain office and cleaning supplies
- Keep printers, which are located outside of the office location, fully stocked and operable
- Assist with other related clerical duties such scheduling, data entry, photocopying, faxing, filing, and collating
- Other tasks as needed
PERFORMANCE MEASURES
- To be determined
INDIVIDUAL CONTRIBUTOR COMPETENCIES
- Communication
- Continuous Improvement
- Initiating Action
- Adaptability
- Contributing to Team Success
- Managing Work (Time Management)
EDUCATION/EXPERIENCE
- High School or Degree or GED required
- One to three years of administrative experience preferred
- Must be 18 years or older and have reliable transportation
CERTIFICATION/OTHER SKILLS AND ABILITIES
- Excellent customer service
- Flexibility
- Communication proficiency
- Collaboration
- Customer/client focus
PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Keyboarding/typing
- Ability to read effectively from a computer screen and/or a paper copy
- Ability to handle a large volume of work and perform multiple tasks in a fast-paced environment
- Ability to effectively verbally communicate
- Ability to stand, sit, stoop, bend, walk and file
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Work is performed in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Experience
Preferred- 1 - 3 years: Administrative experience
Education
Required- High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
