What are the responsibilities and job description for the Clinic receptionist position at Sherwood Forest Hospitals NHS Foundation Trust?
Job summary
This role is an excellent opportunity to join the Patient Services Team and develop a reception role across all Outpatients Areas.
The overriding purpose is to support the provision of the highest quality patient care through personal actions and continuous improvement.
To provide a high quality customer focussed service to patients attending the Outpatients Departments, by welcoming patients to clinic, booking patients in and by arranging further arrangements as necessary, to support the smooth running of clinics.
To provide a consistent approach across the Trust, Standard Operating Procedures (SOP) will describe how the function of this role will be carried out, along with the timescales that will be adhered to.
Main duties of the job
To understand the role in more details, please read attached job description and person specifications
About us
Thank you for your interest in this role.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal's Trust of the Year in 2020.
The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression.
We do not just care for our patients; we also care for you.
Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.
Job description
Job responsibilities
To understand the role in more details, please read attached job description and person specifications
Person Specification
Knowledge
Essential
- Computer literate, with 1 year experience of using a keyboard
- Excellent communisation skills
Desirable
- Knowledge of PAS and NHS in general
- RSA 2 or ECDL
Qualifications
Essential
Good standard general education
Desirable
IHRIM
Further training
Desirable
Knowledge and use of PAS
Experience
Essential
- 1 year minimum clerical experience
- 1 year minimum customer care experience
Contractual requirement
Essential
- Regular attendance and willingness to work flexible hours as necessary
Last updated : 2024-06-22