What are the responsibilities and job description for the Quality Systems Specialist - Process Excellence position at SHI GmbH?
Job Summary
The Quality Systems Specialist - PE will assist the Quality & Compliance team in maintaining the company’s Quality Management System (QMS) in compliance with it's ISO certifications. This role will assist with the development, publishing and implementation of company policies and procedures to support the continual improvement of its Quality System and maintain accredited registration in ISO.
This position reports to the Sr. Director - Quality Operations & Compliance and is performed from SHI’s Piscataway, NJ Knox Integration Center location.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy :
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Maintains policies and procedures relative to the scope of SHI’s QMS, along with documenting new policies / procedures in collaboration with SHI Managers. SHI’s scope includes all departments in SHI's Integration Center, Integration Data Center, multiple Warehouses, Purchasing, Contracts, and IT (risk and business continuity related).
Responsible for document management to ensure processes, documentation, JESs (Job Element Sheets) that are part of the company’s QMS are regularly updated for accuracy and suitability.
Work closely with other departments to develop and implement processes for ensuring proper documentation and adequate document / record controls.
Assist with management of RCA with CAPA's related to Integration Center and respective warehouse, including, but not limited to :
conducting investigations of nonconformances to determine root cause
collaborating with other team members of SHI to ensure Corrective and Preventive actions are taken and documented in SHI’s CAR / PAR system
conducting a review on effectiveness of actions taken and documenting in SHI’s CAR / PAR System
Run metrics for trend analysis of :
Incidents / nonconformances and root cause
ISO Quality Master Metrics sheet
DOAs
Other tasks and projects as necessary to support the ICS team
Organize and conduct Quality & Compliance meetings to review trends and process improvement.
Travel locally between SHI central NJ facilities to work with cross functional teams for support with the above-mentioned tasks and activities
Qualifications
Bachelor's Degree or relevant work experience required
Minimum 4 years of experience in Quality Compliance
Working knowledge of ISO 9001 : 2015 Standard
Work experience in a problem-solving role
Required Skills
Strong organizational and planning skills
Ability to work independently
Strong work ethic and follow up
Ability to work in a cross functional team and effectively communicate with peers and management
Strong decision making and problem-solving skills. Ability to anticipate / identify problems and recommend appropriate solutions
Computer skills. Ability to learn new programs and software quickly
Understanding of Internal Auditing, including Root Cause Analysis and 5 Whys Analysis
Detail oriented. Able to analyze data and procedures
Proficiency in MS Office tools – Outlook, PowerPoint, Word, Excel, SharePoint, Visio
Creative – ability to use the data at hand to derive new meaningful metrics
Preferred Qualifications / Skills :
Understanding of Internal Auditing, including Root Cause Analysis and 5 Whys Analysis
Background in providing training or operational support
Knowledgeable and familiar with general Warehouse processes
Knowledgeable and familiar with general Production processes
Unique Requirements
Requires frequent travel between local SHI buildings
Extended hours are required to complete some special projects
Additional Information
The estimated annual pay range for this position is $50,000 - $70,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M / F / Disability / Protected Veteran Status
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Job Locations US-NJ-Piscataway
Requisition ID 2025-18976
Approved Min (Total Target Comp) USD $50,000.00 / Yr.
Approved Max (Total Target Comp) USD $70,000.00 / Yr.
Compensation Structure Flat Base
Category Warehouse & Integration Center
Salary : $50,000 - $70,000
