Job Summary
The ITAM Project Manager (PM) will manage ITAM projects to ensure that they meet the agreed scope, time and budget through project management disciplines including but not limited to planning, organizing, communicating, leading and controlling. Continuous monitoring will be required to ensure that deliverables are performed on time, every time to meet customer expectations and meet or exceed the SHI quality standards.
The PM's role aims to simplify complex ITAM engagements by planning, scheduling, communicating and documenting all aspects of the project, while working closely with all internal and external stakeholders to manage expectations, scope and direction of each engagement. The position reports to the ITAM Project Delivery Team Manager.
The ITAM PM can be based in either Austin TX, Somerset NJ, Paris France or Milton Keynes UK offices.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy :
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive - in our offices or yours.
Responsibilities
Include but not limited to :
Manage complex ITAM projectsManage complex multi-function and / or global delivery relationships with senior and executive ("C" level) customer managementMentor the project team, providing support for individual professional developmentTrack and coordinate multiple complex customer engagements simultaneouslyUnderstand the customer objectives, compose tasks and moniter overall health of each engagement they participate inDistil engagement complexity down to create simple and discrete objectives and action itemsEnsure all agreed timelines and deliverable milestones are clearly communicated and successfully metCommunicate engagement status to all internal SHI stakeholders including : ITAM Management, ITAM delivery teams, ITAM Solutions Consultants, Account ExecutivesCommunicate engagement progress to customer stakeholdersInterface with selected ITAM Partners to promote and support joint ITAM services and initiativesEnsure deliveries are in line with the agreed upon SOW, up to the internal SHI ITAM Standards and fully meeting customers' stated scopeKeep up to date with industry practices and standards in order to understand customers drives and engagement methodologiesProject manage other internal projects as assigned by managementManage the overall project relationship; identify and develop new opportunities with customers, support early qualification and communicate those back to the ITAM Solutions ConsultantsDocument key ITAM operational policies, processes and methodologies applicable to project managementCreate customer project plans that are in line with SOWs terms and customer objectivesAssist in coordinating meetings, conference calls, and project communication, as required to drive project completionAct as the primary point of contact and escalationPrepare and present project kick-off presentation during initial calls with customersCreate and distribute pertinent meeting minutes to keep parties up to speed with project progressMonitor tasks and any occurring issues as well as notify project stakeholders of any impacting events on the project performanceMonitor project progress to avoid scope creepManage and drive to completion customer project action itemsMaintain engagement calendar(s); proactively provide notification of upcoming milestones and deliverablesRecord, prepare, and / or edits meeting minutes for all project meetings, conference calls, presentations, and other similar activitiesAssure that all project tracking documents and databases are kept up-to-date so all parties are fully informed of project statusUpdate project plans and customer metadata in the PSA tool utilised by the ITAM departmentCreate and distribute internal KPI and engagement status reports to managementSupport consultancy customers to monitor their spent by distributing weekly Time & Materials (T&M) reports to inform them on the times utilized and subsequent spend on engagementsCollaborate with ITAM Services department to target additional service opportunitiesManage the overall customer relationship in such a way as to ensure high customer satisfaction rates and identify new business opportunities within existing customers; Communicate such business opportunities to ITAM Solution Consultants who can further manage and qualify the opportunityAttend and support SHI events and vendor showsOrganise other internal ITAM projects as requiredDocument and standardize any new ITAM service methodologies and requirements as the department extends its service offeringsTrain and mentor ITAM Administrators and Project Delivery Specialists to support with Project Delivery related activitiesQualifications
Bachelor's degree or relevant work experience required3 years of experience within IT service delivery and / or project management.Experience with software licensing, general IT infrastructure, and ITAM best practicesRequired Skills
In-depth knowledge of key ITAM operational policies, processes and methodologies applicable to project managementStrong entrepreneurial spirit; a desire and willingness to "do whatever it takes"Strong experience in coordinating and managing small, medium and large-scale projectsUnderstand all aspects of the IT life-cycleExcellent Microsoft Project, Visio, and SharePoint proficiencyExcellent Microsoft Office (Excel, Word, PowerPoint) proficiencyExperience with PSA tools available on the marketClient-oriented, professional services mind-setAbility to manage several projects simultaneouslyExcellent research skills and the ability to manage detailsExcellent analytical skillsExcellent organization and time management skillsAbility to think outside the boxAbility to stay self-motivated and self-directedExcellent research skills and the ability to manage detailsExceptional communication, presentation and written skillsA second language (preferably French) will be an advantageWillingness to adapt to changing business and technical prioritiesAbility to work in a fast-paced, high-performance team environmentAbility to work with deadlinesMeticulous attention to detailHighly organized and methodicalCertifications Required
If the mandatory certifications are not currently held the successful candidate will be required to obtain them within 12 months of commencing the role :
Mandatory
SAM Core (70-713)ITIL IntermediatePreferred
PMP CertificationPrince2Unique Requirements
It is expected that this role will require frequent travel both nationally and internationally (25%)Additional Information
The estimated annual pay range for this position is $70,000 - $120,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.Equal Employment Opportunity - M / F / Disability / Protected Veteran Status
Salary : $70,000 - $120,000
