Business Analyst (WebEx exp. Mandatory)

Hi,

Hope you are doing well,

This side Shiva from ShiftCode Analytics, this email is regarding a job opportunity with one of my client, please go through the below job description and do respond in you want to learn more about the opportunity.

Role: Business Analyst (WebEx exp. Mandatory)

Location: Denver. CO. (Hybrid)

Duration: Long Term

REQUIREMENTS

• Minimum of three (3) years of current, professional experience analyzing and optimizing applications, including at least two (2) years of experience leading projects of varying sizes.
• Foundational understanding of telephony features, voice technologies, and solutions.
• Familiarity with telecommunications systems, contact center operations, and omnichannel communication platforms.
• Experience with database collection methodologies.
• Proficient with both digital and analog telecommunications systems.
• Skilled in gathering, refining, and validating complex business requirements, including identifying interdependencies, risks, and issues.
• Experience in developing user requirements documentation.
• Ability to create both technical and functional system specifications and translate business needs for voice engineering teams.
• Involved in data mapping activities.
• Proficient in creating and maintaining flow diagrams using tools such as Lucidchart, Microsoft Visio, and Excel.
• Experience managing communications and coordination with various departments and agencies.
• Proven ability to identify and recommend improvements that enhance project timelines and overall efficiency.
• Strong team collaboration skills, with a track record of delivering results alongside peers, clients, and vendors.

RESPONSIBILITIES

• Work an aggressive timeline to gather telecommunications user data from various agencies.
• Partner with Tech Services Network and Voice Engineering Team to understand known and needed business processes, system requirements, and integration requirements.
• Create and maintain functional process analysis documentation such as data mapping, call flows, and technical requirements documents which identifies and recommends resolution of any process / system / integration-related gaps with the pre-existing Cisco voice system provided by the project team.
• Perform technical process evaluation and analysis along with recommending data collection methodologies.
• May provide go-live support and immediate post-production support activities as needed.
• Follow TS best practices, including documentation, project methodologies, and change management processes.
• Find the appropriate users for the next migration based on department and location.
• Find phone numbers for those users from CUCM, CUC, Unity, and Workday.
• Send emails to managers and users to verify those numbers along with the list of questions the team has already defined.
• Find out if there are any public area phones in the locations to be migrated.
• Interviewing managers for and document any "special telephony needs" (shared lines and their users, Hunt Groups and their associated users, call handlers, group voicemail boxes and the email address with their associated users, and pickup groups.
• Cross checking the responses from managers and users on the phone number list to verify numbers.
• Coordinating with the network and voice engineering team on each step.
• Verify user, number, and location list is updated with all information found.
• Handoff list to operations team after migration is completed so they can pick up phones from desks.
• Work cooperatively with tech services engineers, Cisco value added reseller advanced network management, project management, and tech services leadership.

Please share you updated resume and the below mentioned details if you are interested in the opportunity:

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Shiva Srivastava

Senior Technical Recruiter

ShiftCode Analytics Inc.,

5118 Sylvester loop Tampa,

Florida 33610

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