What are the responsibilities and job description for the PROGRAM SPECIALIST position at Shift Digital?
Shift Digital is the leader in digital marketing program optimization. Established in 2008 and headquartered in Birmingham, Michigan, our comprehensive solutions help national brands and their local retailers measure, manage, and improve the performance of their digital marketing and sales initiatives.
This is a full time, direct hire position based out of Shift Digital's Laguna Beach office . We offer an extraordinary benefit package, competitive compensation, paid holidays, generous paid time off (PTO) and other employee perks.
Overview :
We are looking for a Digital Program Specialist to join our team! As part of the Account Management team, the Program Specialist will provide support to our client facing teams to optimize digital advertising campaigns and dealer websites. This person will work to service the client in terms of project management, reporting requests, data analysis, dealer adoption, and identifying opportunities to optimize their lead generating websites and digital marketing.
Job Responsibilities :
- Support Program Managers on key projects and contractual deliverables. Over time, will own projects from beginning to final delivery to client.
- Monitor project status and open issues (including milestone tracking, allocation, and open issues) and be expected to communicate status with client as requested.
- Manage project scope, vendors, and client expectations, developing contingency plans if required.
- Manage requirement gathering, project plans, project development and delivery of new features or functions.
- Work effectively within the team to prioritize client requests and product requirements. This includes weighing current customer / prospect needs with longer term product roadmap needs.
- Work effectively within the client team to identify new product or data opportunities to improve the value of the program.
- Review and manage vendor performance to ensure integration and compliance with program business standards and guidelines.
- Work with dealer support team for important communication initiatives and help with issue resolution.
Knowledge and Required Skills :
Desired Skills
At Shift, many factors are taken into account when determining a reasonable compensation range for any given role. Some of these factors include, but are not limited to : skill set, location, years of experience, licenses, certifications, and business / organizational needs. The following compensation range is specific to New York City, Colorado, Nevada, California, and Washington residents only . While we do provide an estimated salary range, it is not typical for an individual to be hired near the top range for their role. A reasonable estimate for this role is : $55,000 - 65,000.
Salary : $55,000 - $65,000
