What are the responsibilities and job description for the Front Desk Sales Representative position at Shift Physical Therapy and Performance?
If you want to be a part of a growing business, learn new skills, and constantly push each other to be better with professionals who love integrative, high-quality care - this is the perfect opportunity for you.
You are the right fit if:
- You have excellent phone and customer service skills
- You have a strong sales background
- You are great at multi-tasking
- You have strong computer skills: G Suite, EMR Software, CRM software, Canva, CapCut
- You have strong organizational skills.
- You are a solution haver, not a problem finder.
I Responsibilities |
Enable providers to focus on providing individualized patient care by assisting in:
- Converting new leads into new evaluations for the PTs
- High volume outbound calls and inbound calls for leads
- Scheduling appointments
- Scheduling follow ups
- Collecting new client intake information
- Building positive relationships with patients, community, and practitioners and manage conflict with care and empathy.
- Lead clients through sales process to meet new client conversions goals
- Promote conversion by providing excellent onboarding and customer experience.
- Answer phone calls, text messages, emails, and instant messages in a timely and professional manner
- In partnership with clinicians, ensure Shift Performance PT hits quality of care, compliance, and financial goals.
- Willingness to learn new technologies & frameworks.
- Collect payments
- Manage patient feedback escalation process, ensure that conflicts are resolved, and the patient feels heard.
- Analyze new client metrics to optimize client communication and onboarding process with clinical director.
- Manage social media.
- Create and deliver marketing materials for local workshops and injury screens.
- Additional training in any of the following are a plus:
PTEverywhere, Notion, Slack, G Suite, GHL (we provide training in all of our systems)
This position is Full Time and onsite
Please send inquiries to blake@shiftperformancept.com
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Paid time off
Shift:
- 8 hour shift
Ability to Commute:
- Knoxville, TN 37919 (Required)
Ability to Relocate:
- Knoxville, TN 37919: Relocate before starting work (Required)
Work Location: In person
Salary : $20