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Operations Coordinator

Shift Workspaces
Littleton, CO Full Time
POSTED ON 3/10/2025
AVAILABLE BEFORE 6/10/2025

Operations Coordinator | Shift Workspaces, Littleton, CO

Responsibilities

The Operations Coordinator is a key team member and Face of Shift. The role encompasses contributing to facility operations, owning all customer service administrative tasks, and managing member move in and move out procedures, meeting room sales, and overall facility support. This individual is responsible for contributing to initiatives designed to enhance the exclusivity of Shift Workspaces.

Base Salary : $60,000 - $63,000

This role is directly responsible for

Administrative & Reception

  • Coordinate with the onsite team for meeting-related tasks such as catering, cleaning, and guest welcome.
  • Create member agreement amendments and assign amenities
  • Collect all new member information, prepare necessary paperwork, ensure office is prepared, and schedule Orientation Tour
  • Manage new member move in's and current member move out's.
  • Upon member move out, remove member and company on all systems, collect keys and complete an office walk through
  • Promptly respond to members or guests email requests including HVAC, A / V, janitorial, printing, parking, mail, or postage needs
  • Spearhead Meeting Room Preparation
  • Obtain full knowledge of reoccurring technology issues, and how to troubleshoot. Assist members with all internet issues
  • Promptly sort the mail prior to end of day and distribute all packages
  • Upkeep of all Channel Partner meeting room and mail systems
  • Conduct weekly and biweekly member mail forwarding
  • Hold a high level of organization for all member virtual mailboxes

Hospitality

  • Assist in implementing and enhancing hospitality offerings
  • Manage Food & Beverage programming
  • Facilitate community connections and organize / participate in member networking events
  • Influence the renewal process through hospitality-driven initiatives
  • Address member correspondence and troubleshoot issues throughout the day
  • Establish a feedback mechanism to collect input from members and drive continuous improvement
  • Sales

  • Sell and invoice all Meeting Rooms, Catering services, Day Passes, prints, and postage, aiming to achieve sales targets
  • Create, review, and generate select invoices
  • Contact members and non-members to collect payment as needed
  • Obtain knowledge of building floor plan, current and upcoming membership availability, as well as membership tiers and pricing
  • Assist General Manager with billing procedures at the end of the month, including completion of the center’s printing and postage reports
  • Facilities & Operations

  • Support the General Manager in overseeing facilities management, including vendor relations for repairs and maintenance.
  • Ensure daily cleanliness of the building and vacant offices.
  • Collaborate on measures for cleanliness, facility amenities, and member satisfaction.
  • Take ownership in ordering all office supplies, janitorial supplies, wellness supplies, bar supplies, and kitchen supplies
  • Evaluate office maintenance including patch and paint needs. Work with Day Porter on office cleanliness standards and schedule any required maintenance
  • Ensure vacant offices are staged up to brand standards, guaranteeing the space is ready for the next sell
  • Financials

  • Assist the onsite team in meeting and exceeding revenue goals and consistently achieve personal KPIs.
  • Additional tasks, items and leadership needs may be asked of you while in this role

    Qualifications

  • The ideal candidate will have a bachelor’s degree and at least two years of experience in hospitality
  • Must be extremely comfortable around technology (computers, high tech phone systems, etc.) and previous experience with Microsoft Office 365 applications is necessary as is experienced with internet-based systems designed to manage workflow (online accounting / billing, recruiting and CRM systems)
  • Strong communication and organizational skills
  • Well-honed customer service skills
  • Passion for hospitality and nurturing relationships
  • The ability to multi-task, organize the workflow and produce highly detailed and thorough work in a fast-paced environment
  • A high level of integrity
  • Financial analysis skills
  • The ability to proactively resolve issues quickly and creatively
  • Comfortability in a detailed culinary and business professional setting
  • Proven track record of job longevity
  • Positive attitude and a kind / warm demeaner
  • Get it done” mentality
  • A drive to learn, grow and succeed with Shift Workspaces
  • About Shift Workspaces

    Shift Workspaces is Denver’s leading shared workspace provider for professionals seeking personalized, concierge-level service in contemporary, arts-oriented environments. With three unique Denver locations, Shift caters to professional service providers, small businesses, solopreneurs, and freelancers.

    As a locally owned office provider, Shift is committed to social stewardship, sustainability, and an integrated view of business. Shift is a proud Certified B Corp company which means we take pride in meeting the highest standards of social and environmental impact. We exist to transform lives, communities, and the world as we work.

    We believe that by fostering happiness, wellness, and fulfillment—for people, communities, and the environment—we’re building a movement where people and businesses can do well by doing good. We believe that your work at Shift has meaning.

    You're here to improve the lives of coworkers, members, investors, owners, communities, and the planet. Shift was founded on the belief that impersonal, sterile office environments leave people feeling unmotivated and disconnected.

    Fueled by a Denver-born entrepreneurial spirit and a passion to make a difference, we created a new luxurious office environment and community where members could bring their whole selves to work. Shift believes our best work comes from finding and creating fulfillment, meaning, and happiness in and outside of our careers. By taking care of our employees, our community, and the world, we can help our members live—and work—better.

    Benefits :

  • Dental insurance
  • Health insurance
  • Vision insurance
  • Parental Leave
  • Paid time off
  • Holiday Pay
  • Bonus package
  • Experience Requirements :

  • Hospitality : 2 years
  • Administration : 2 years
  • Management : 1 year
  • Inside sales : 1 year
  • Employment Type

    Full-time

  • This is an in office position. Office hours are Monday - Friday 8 : 00am-5 : 00pm. Nights and weekends are often required.
  • Salary : $60,000 - $63,000

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