What are the responsibilities and job description for the Front Desk Receptionist position at SHINING STARS THERAPY, PA?
Description
This position is for someone who enjoys working with others in an administrative capacity. Shining Stars Therapy is a busy Pediatric specialized therapy practice providing OT, PT and ST to our community. This position is for a growing office of an established company. The ideal candidate should exhibit excellent interpersonal skills, enjoy working with others and be fulfilled by working with children and their families. Ability to multi-task, Organizational skills, and use of technology is essential.
Hours are as follows:
Mondays 12 pm - 5 pm
Tuesdays 1pm -6 pm
Wednesdays 1pm -6 pm
Thursdays 12 pm - 5 pm
Fridays 7:30 am-12:00 pm
Requirements
Duties and Responsibilities:
- Oversight and maintaining an efficient schedule that supports both the patients and therapists in alignment with the Daily Scheduling Parameters
- Implementing clinic systems/processes
- Tracking referrals and referral sources while developing/maintaining relationships with the referral coordinators
- Manage therapist productivity by scheduling appropriate patients together and driving visit compliance
- Push reschedules
- Re-create schedules to accommodate vacations, staffing levels, holidays, etc.
- Collection of copayments and deductibles
- Ability to discuss insurance benefits with patients and formulate a plan for payment of services rendered
- Working with central scheduler, benefits, and authorization department to ensure compliance with established procedures
- Administrative duties and entry of data into EMR system
- Ensuring correct patient demographic information and monthly updates to ensure correct information is entered
- Ensure compliance and Medicaid guidelines are followed
- Supply ordering for office and clinical needs
- Organizing workflow and prioritize activities at office to meet productivity standards
- Provide a high level of customer service to all patients and colleagues
- Engagement of marketing activities with Administrative Director at her discretion
- Daily organization and cleaning of office space including lobby, restrooms, hallways etc.
Education:
High School Graduate or GED equivalent. Experience in Medical office and/or is preferred
Experience:
- At least 2 years of experience as a front desk/receptionist and 2 years of customer service experience
- Basic computer experience, familiar with Microsoft office, Google business, excel, use of electronic communication platforms
- HIPAA training
- Excellent written, verbal and organizational skills
- Health care experience preferred
- Ability to adapt to changing organizational needs
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Lifting, pushing, pulling are also required.
Working Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Benefits include:
competitive salary
Retirement with company match
PTO
administrative support
professional growth opportunities
continuing education
inter-disciplinary team
limited travel
healthy work environment