What are the responsibilities and job description for the Customer Service Representative position at Shinola?
Overview
Shinola is currently hiring for an opening in our Customer Service department. We are looking for a full-time Customer Services Representative, who is detail oriented, self-starter who would like to be part of an innovative, fast-paced work environment. The qualified individual will assist customers via phone, live chat, and emails with placing orders, assisting customers with exchanges, product questions, and resolving other service-related issues.
Responsibilities
- Provide outstanding customer service via phone, email, and live chat in a timely and friendly manner.
- Resolve product issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction and follow through to ensure resolution.
- Attract potential customers by answering product questions and suggesting information about other products.
- Quickly resolve problems regarding deliveries, product quality issues, transactions, and less than stellar experiences.
- Respond to customer inquiries formulating detailed responses.
- Demonstrates ability to establish and maintain effective relationships with customers.
- Report issues back to the company for continuous improvement and overall satisfaction.
- Assist with multiple departmental functions or projects as needed.
- Assist with day-to-day operational/administration needs.
Qualifications
- Available 9:00am - 5:00pm EST Monday-Friday
- 2 years of customer service experience.
- High school diploma or equivalent.
- 1 year of e-commerce experience preferred.
- Must be detail oriented and able to multi-task.
- Excellent verbal and written communication skills.
- Great customer service skills and seeks to resolve problems in efficient matter.
- Ability to learn new skills and other related tasks.
- Ability to work with a sense of urgency while maintaining accuracy.
- Consistent work history/strong work ethic.
- On time attendance and schedule flexibility required.
- Positive attitude, hardworking, and willingness to learn.
- Proficient in Microsoft Office (Word, Excel and Outlook) and Internet.
Note: Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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