General Manager, 3PL Warehouse

General Manager, 3PL Warehouse

The General Manager is a cornerstone of Ship Essential’s operational success, driving the performance, profitability, and strategic growth of our New York warehouse. This role requires a seasoned leader with a strong background in 3PL, logistics, supply chain, and warehouse management. The GM is responsible for ensuring successful fulfillment for our Brand Partners with a focus on operational excellence, maximizing profitability, and holding managers accountable for the performance of their teams. This is a high-impact role, demanding urgency, precision, and a commitment to living Ship Essential’s Principles and Values every day.

This is an in-person role based in Sunset Park, Brooklyn.

Responsibilities

Operational Accountability

• Take full ownership of the warehouse’s performance, ensuring that service level agreements (SLAs) are met or exceeded every day.
• Oversee all aspects of daily operations, from inbound and outbound to inventory control, ensuring seamless execution and alignment with company goals.
• Maintain ultimate accountability for the success or failure of warehouse teams, with a bias toward action and problem-solving.
• Ensure all SOPs are documented, trained, and followed, holding managers accountable for compliance.

Profitability & Cost Management

• Own full responsibility for the warehouse P&L, ensuring monthly and quarterly profitability.
• Develop and manage the warehouse budget, monitoring financial performance and making adjustments to achieve targets.
• Ensure every labor hour, material, and service provided is accounted for and charged appropriately to brands.
• Control labor costs by ensuring efficient scheduling and aligning workforce size to demand without overextending resources.

Manager Development & Leadership

• Focus on the performance and development of warehouse managers, ensuring they have the resources, training, and support needed to succeed.
• Actively coach, lead, and manage warehouse managers, stepping in alongside them to tackle challenges and lead by example.
• Ensure warehouse managers meet their targets and deadlines, providing clear feedback and guidance to improve team performance.
• Take ultimate responsibility for manager success—if their teams fail, the GM takes ownership.

Process Optimization & Continuous Improvement

• Audit, improve, and execute on workflows across inbound, outbound, inventory control, and other key departments to maximize efficiency and effectiveness.
• Develop and execute strategies to improve warehouse metrics, including order accuracy, on-time delivery, and inventory accuracy.
• Champion continuous improvement by identifying inefficiencies, implementing solutions, and streamlining processes.
• Actively monitor workflows to identify bottlenecks and ensure warehouse teams operate with urgency and efficiency.

High Standards & Principles

• Uphold and embody Ship Essential’s Principles for Operating a Warehouse, ensuring they are practiced at every level of the organization.
• Serve as the torchbearer of Ship Essential’s values, promoting excellence, resourcefulness, and a relentless focus on the customer experience.
• Operate with a strong sense of urgency, ensuring no issues are left unresolved and every problem is met with swift action.

Profitability of Brand Accounts

• Monitor the profitability of each brand we serve, ensuring all costs are captured and charged appropriately.
• Take a data-driven approach to evaluating account performance, identifying areas to improve efficiency and profitability.

Cross-Functional Collaboration

• Work closely with the Head of Operations and other senior leaders to align warehouse strategy with company objectives.
• Manage up effectively, providing clear reporting and insights into the warehouse’s performance and challenges.
• Collaborate with other departments, including sales, account management, and finance, to ensure a unified approach to serving brands.

Requirements

Experience

• Minimum of 7 years in 3PL, logistics, supply chain, or warehouse management, with significant experience leading large teams.
• Proven success in managing warehouse operations and developing high-performing teams.
• Experience working with Warehouse Management Systems and EDI. 

Skills

• Strong leadership skills with the ability to coach, motivate, and hold managers accountable.
• Excellent problem-solving abilities and a bias for action.
• Adept at managing up and providing clear reporting to senior leadership.
• Exceptional organizational and analytical skills, with the ability to track and improve KPIs.

Mindset

• A relentless drive for operational excellence and high standards.
• A bulwark against entropy—decisive and focused on delivering results.
• Commitment to living Ship Essential’s Principles and Values every day.

About Ship Essential

Ship Essential is a retail and ecommerce fulfillment company with locations in Brooklyn, NY and Downtown LA. We work with emerging consumer brands that have compelling value propositions and passionate followers. Our brands represent a range of categories (apparel, fashion, home goods, beauty, etc.), and we create customized workflows and services to meet their needs. Our services include pick & pack, storage, retail store replenishment, reverse logistics, same-day delivery, and ecommerce consulting. We’re an innovative team that thrives on collaboration and we’re excited about the opportunity to work with the next generation of retail and e-commerce.