Senior People Generalist, Fulfillment Operations

As a member of the ShipBob Team, you will...

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Shift: M-F, 8:00 am-5:00 pm

Location: 400 Smoketree Plaza, North Aurora, IL 60542

Role Description:

The Sr. People Generalist, Fulfillment Operations is a hands-on role that serves as the main People Team representative within their assigned ShipBob Innovation and Fulfillment Centers tasked with providing full cycle Human Resources support to all employees, managers, and regional directors within the assigned location(s). In addition, you will work closely with our business leaders to execute HR initiatives and strategies to guide organizational effectiveness, employee engagement, workforce planning, and compliance within your assigned location. This role reports to the Manager, People Operations.

What You’ll Do:

• Serve as the first point of contact for employees to resolve issues and conduct investigations partnering with People Team Leadership, HRBPs, and Legal as needed.
• Maintain accurate and up-to-date human resource records and documentation, upholding compliance guidelines and regulations by performing periodic audits.
• Train, coach, and counsel managers on people matters.
• Partner with 3rd party staffing agency on-site representative to ensure proper staffing.
• Participate in recruiting events and career fairs both onsite and offsite.
• Source, schedule, coordinate and conduct new employee interviews for hourly roles.
• Facilitate new hire onboarding training and ensure new hires are processed correctly with all required paperwork and approvals being completed properly.
• Conduct new hire check-ins with all associates.
• Participate in ShipBob Culture Committee and support Employee Resource Groups (ERGs).
• Establish, plan, coordinate, and participate in employee retention efforts at assigned location in partnership with site General Manager.
• Host employee office hours / open door hours
• Facilitate the smooth exit of employees by maintaining a consistent offboarding process to include acting as the HR representation during involuntary separation meetings and conducting exit interviews with voluntary separations.
• Track employee attendance and manage disciplinary write-ups.
• Participate in the progressive discipline and PIP process for associates within assigned location.
• Provide support and communication to employees regarding new People Team initiatives and programs, including the yearly open enrollment process.
• Presents at assigned site’s monthly town hall and start-up meetings.
• Monitor, address, and communicate key people metrics monthly with site leadership.
• Administer periodic employee satisfaction surveys and compile results as scheduled by the company.
• Provide training and resources to the onsite Leadership team.
• Partner with operations on workers comp and return to work processes.
• Additional duties, projects, and responsibilities as necessary or assigned by the HRBP and the People Leadership team.

What You’ll Bring To The Table:

• Bachelor's degree in Human Resources or related degree and a minimum of 5 years of Human Resources experience.
• SHRM or SPHR Certification.
• Solid understanding of Labor related laws and statutes.
• Prior experience working in a fulfillment center, warehouse, or manufacturing facility.
• Ability to understand and interpret data as well as the ability to make recommendations and take action utilizing that data.
• Must be able to manage highly confidential information.
• Able to work in a fast-paced, highly energized and open environment and work with all levels of management.
• Solid presentation and speaking skills to a wide range of group sizes.
• Must have stellar interpersonal skills (written and verbal).
• Proficient in using MS Office, Excel, and data related tools.
• Ability to work independently, requiring minimal direction.
• Ability to travel required.

Perks & Benefits:

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Paid Sick Leave
• Floating Holidays (2 days/year)
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The expected base pay range for this position is $73,950 - $123,250. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.