What are the responsibilities and job description for the Senior Manager Continuous Improvement position at ShipMonk?
Why ShipMonk?
ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses. Put simply, ShipMonk helps e-commerce companies stress less and grow more. Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Louisville, KY, Fort Worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic
.The Sr. Manager of B2B Operations and Strategy will be responsible for the end to end life cycle of our Merchants’ B2B orders. They will have a focus on three areas of the business: operational execution of B2B orders in a specific region, the merchant experience, and continuous improvement of our processes in order to increase quality, reduce costs and increase speed to process orders. Their main objective is to ensure 100% of B2B orders are shipped on time, in the right condition, to the right place. They must champion a collaborative culture, with cross-functional business groups and departments, to improve how we process B2B orders and enhance merchant satisfaction
.What you'll do
- :Deep dive into each B2B process within the warehouse, understanding exactly how orders flo
- wAlign with the merchants’ goals to better guide and service the
- mUnderstand our retailers routing guides to ensure complianc
- eEstablish long-standing, trusted relationships with warehouse leadership, and develop open and effective channels of communicatio
- nLead process improvement workshops to reduce cost and improve qualit
- yEncourage revenue growth by supporting in building new features and functionalities for B2B merchant
- sManage key KPIs such as OTRS, OTS, Churn, Delivery Compliance, Support cases per Order, et
- cDevelop and guide the B2B product roadmap, quarterly and annua
- lUse data to drive decision making and improve key metric
- sBecome the internal go-to for questions regarding B2
- BProvide regular updates to the executive team on the progress of Shipmonk's B2B business regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growt
hWhat you'll need
- :Minimum three years of experience in a relatable Operations rol
- eMust be able to work in a fast-paced environment, and demonstrate the ability to meet deadline
- sStrong communication skills required (verbal and written
- )Must be willing to travel to different facilities and client location
- sUpbeat and enthusiastic personality, with a go-getter attitud
- eMust be a problem solver and forward-thinkin
- gExperience with Warehouse Management Systems is a plu
- sExperience with Retailer Routing Guides is a plu
- sRole is based on site within a Shipmonk Fulfillment Center Mon-Fr
- iTo be able to work a flexible schedule during peak periods, such as nights and weekends, holidays, etc
