What are the responsibilities and job description for the Service Desk Technician position at Shive-Hattery?
Overview
Service Desk Technician
We are seeking an IT Service Desk Technician who is ready to jump into a dynamic environment where rapid response, ongoing learning and innovative thinking are valued and encouraged. This role is ideal for those who thrive in fast-paced settings and are eager to grow their skills while delivering top-notch IT support.
What You'll Bring :
Address user-reported issues with a sense of urgency and efficiency. Our streamlined processes and state-of-the-art tools enable you to manage and resolve support requests swiftly.
Engage in continuous learning opportunities. We offer access to the latest technology and resources and encourage attendance at industry conferences to keep your skills sharp and up-to-date.
Exercise your creative problem-solving abilities. You'll have the freedom to think outside the box, experiment with innovative solutions, and contribute to improving our IT support processes.
What We Offer :
- A fast-paced and responsive work environment.
- Comprehensive training and professional development programs.
- A culture that values innovative problem-solving and creative thinking.
- Competitive salary and benefits package.
Key Responsibilities :
Qualifications :
Requirements
Why Shive-Hattery?
Our learning and teaching culture is founded on collaboration. You will learn from and teach other employees while working across disciplines. You will grow your skills and continue your professional growth at Shive-Hattery.
Shive-Hattery offers an outstanding and competitive total compensation package including competitive pay and over 35 different benefits.
Benefit Highlights
Shive-Hattery offers a flexible work environment and supports balancing personal and professional responsibilities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
