What are the responsibilities and job description for the Strategic Customer Service Representative position at Shively Bros., Inc.?
Support the management and purchasing functions for specific customer contracts and across multiple locations for production requirements.
Tasks listed are not meant to be all encompassing:
Medical Insurance, Dental Insurance, Vision Insurance, and PTO
Tasks listed are not meant to be all encompassing:
- Lead daily CSR Touchpoint meetings with a focus on Root Cause and Corrective Action for potential issues with Supply and Quality
- Complete / Review of billing activities including GM audit requirements
- Regular Review of Expedite and Reorder Reports Review
- Regular Review of Exception Reports (ex: PO Follow-up)
- Coordinate, review, and present all required reports to mgmt. and customers
- Recognize and implement Cost Savings Strategies
- Support Site Manager and Warehouse in Cycle Counting activities to ensure inventory accuracy
- Review ACDs for accuracy and compliance
- Support CSRs in training activities
- Escalate critical issues to both Customer and Supplier management as required
- Update and maintain the PFEP
- Provide excellent customer service to internal and external customers
- Report and document non-conformances, CARs, and continuous improvements
- Maintains safety and good housekeeping standards for the site
- Make decisions within the limits of general standards or procedures
- Report near misses and incidents to the site manager and cooperate with investigations
- Abide by Shively Brothers Core Values
- Other duties as assigned
- Ability to work with little to no supervision
- Good written and oral communication skills
- Excellent organizational skills
- Ability to work well with others, exhibiting teamwork
- Good computer and systems knowledge
- Good interpersonal and leadership skills
- Ability to multitask
- Attention to detail
- Basic knowledge of materials and tooling
- Ability to sit for long periods of time
- International travel when needed
Medical Insurance, Dental Insurance, Vision Insurance, and PTO
