What are the responsibilities and job description for the Strategic Customer Service Representative position at Shively Diversified Management Services?
Tasks listed are not meant to be all encompassing:
• Lead daily CSR Touchpoint meetings with a focus on Root Cause and Corrective Action for potential issues with Supply and Quality
• Complete / Review of billing activities including GM audit requirements
• Regular Review of Expedite and Reorder Reports Review
• Regular Review of Exception Reports (ex: PO Follow-up)
• Coordinate, review, and present all required reports to mgmt. and customers
• Recognize and implement Cost Savings Strategies
• Support Site Manager and Warehouse in Cycle Counting activities to ensure inventory accuracy
• Review ACDs for accuracy and compliance
• Support CSRs in training activities
• Escalate critical issues to both Customer and Supplier management as required
• Update and maintain the PFEP
• Provide excellent customer service to internal and external customers
• Report and document non-conformances, CARs, and continuous improvements
• Maintains safety and good housekeeping standards for the site
• Make decisions within the limits of general standards or procedures
• Report near misses and incidents to the site manager and cooperate with investigations
• Abide by Shively Brothers Core Values
• Other duties as assigned
- Ability to work with little to no supervision
- Good written and oral communication skills
- Excellent organizational skills
- Ability to work well with others, exhibiting teamwork
- Good computer and systems knowledge
- Good interpersonal and leadership skills
- Ability to multitask
- Attention to detail
- Basic knowledge of materials and tooling
- Ability to sit for long periods of time
- International travel when needed
Medical Insurance, Dental Insurance, Vision Insurance, and PTO
