What are the responsibilities and job description for the Host / Hostess position at SHŌJŌ Boston?
ABOUT
The Shōjō Group is a team of dynamic hospitality professionals who skillfully blend Modern American cuisine and culture with modern Asian flavors throughout Boston and its neighboring areas. Our commitment to excellence has led us to reimagine traditional American dishes by infusing them with modern Asian culinary techniques alongside our innovative cocktails that have set the standard in the city. We strive to deliver a distinctive and contemporary take on Asian American cuisine, all while providing an unforgettable dining experience for our valued guests. Our journey began in 2012 and continues to evolve, as we are dedicated to enhancing the way people experience food, drink, and hospitality.
POSITION SUMMARY
The Host/Hostess is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guests’ overall experience as the Host/Hostess is the first and last impression. He/she must exceed the guest experience by aspiring to go above and beyond in providing exceptional service that will compel our guests to continue to come back.
ESSENTIAL FUNCTIONS
Essential Functions Statement(s)
- Maintain proper grooming and uniform standards
- Greet guests with a genuine welcome while making a fantastic first impression
- Deliver genuine hospitality to and establish emotional connections with our guests
- Contribute to the overall teamwork and success of the restaurant
- Communicate effectively with guests and team members
- Assist guests to their tables while engaging in polite conversation and delivering a great experience
- Answer the telephones and take requests for reservations accurately
- Take orders, in person or over the telephone, for takeout orders and packages to go food accurately
- Update table availability and manage dining room effectively using the table management system
- Handle guest complaints professionally and alert a manager immediately
- Communicate with managers and servers regarding table availability, key table updates, or special requests made by guests
- Follow up with guests about their meal and dining experience to ensure great guest satisfaction
- Maintain high level of cleanliness and sanitation
- Demonstrate professional and gracious demeanor at all times
- Perform all opening, running, and closing duties accurately
- Perform any job function requested by the management team
POSITION QUALIFICATIONS
Competency Statement(s)
- Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
- Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
- Communication – Listens to others and communicates in an effective manner
- Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
- Customer Focus – Builds and maintains customer satisfaction with the services offered by The Shōjō Group; provides excellent customer service to both guests and team members
- Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
- Problem Solving – Resolves difficult or complicated challenges
- Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables
Requirements
SKILLS & ABILITIES
- Education: High School; able to communicate (speak, read, and write) in English
- Experience: Previous hospitality experience is preferred
Job Types: Full-time, Part-time
Pay: $17.00 - $21.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Night shift
Work Location: In person
Salary : $17 - $21