What are the responsibilities and job description for the Dock Door Technician position at Shoppa's Material Handling?
The Dock & Door Technician will be responsible to perform on-site inspection, repairs, removals, and installation of customer’s dock levelers, locks, doors and various other equipment at their location. Will assist in customer proposal creation and presentation, as well as enter the necessary information on work orders and work order summary. This opportunity represents Shoppa's Material Handling and requires professionalism, great attitude, good communication skills and world class customer service.
Primary Responsibilities (include, but not limited to):
- Coordinate daily schedule with dispatch
- Provide world class customer service at the site
- Inspect the levelers, locks and doors
- Notate and propose additional services required after inspection
- Make the required repairs and or installs
- Work with sales team- forward leads and prepare/close proposals
- Repair all work order requests
- Quality control of each job to ensure completeness and up to safety standards
- Work independently as well as in a team
- Communicate with customer and contractor status of project
- Complete and submit all work orders and time on a daily basis per company guidelines.
- Clean the area after work is completed
- Inspect company vehicle and initiate necessary scheduled maintenance per service manual guidelines
- Drive in a safe and courteous manner. Every day is a major responsibility to insure the employees’ safety as well as others on the road.
- Represent Shoppa's with a professional and courteous manner.
- All other duties or special projects as assigned
Other Duties:
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Physical Job Demands:
- Noisy shop environment; including customer sites. Must be able to lift 100lbs., stoop, squatting, pulling or working in awkward positions. Required to work in various applications ranging from inside warehouses to working outside in various weather conditions.
Requirements (include, but not limited to):
- High school diploma or equivalent
- Clean driving record
- Minimum of 2 years’ experience working on dock levelers, locks and doors
- Welding experience
- Basic computer experience
