What are the responsibilities and job description for the Parts Associate position at Shoppas Material Handling Ltd?
Job Summary
Responsible for research and selling parts to industrial equipment users over the counter, through the shop or on the phone to meet all clients' needs. Ensures appropriate stock and inventory of parts and accessories. The ideal candidate should be able to work in a team environment, stay organized and possess strong communication skills.
Essential Functions:
1. Keep constant communication with dispatch and field technicians on daily schedules, order status and needed parts
2. Coordinate with shop manager and shop technicians on order status and needed parts
3. Greet and serve every client courteously and promptly
4. Answer questions and assist them in identifying and obtaining needed parts
5. Fulfill orders and requests for information efficiently via telephone as well as over-the-counter clients
6. Specify and identify parts needed to meet client requirements, so that number of parts returns due to errors is low
7. Maintain accurate sales and inventory records of all line items
8. Ensure parts are charged to repair orders
9. Requisition non-stock or special-order parts
10. Follow up on special ordered items, and notify the client or technicians when received
11. Locate out-of-stock parts from outside source and submit an emergency order, if necessary
12. Upgrade knowledge of products and services and maintain professional and technical expertise by training on-the-job
All other duties as assigned
High School Diploma or GED; Minimum of 3 years parts handling experience; Preferred 2 years forklift parts experience and related material handling equipment. Auto, truck, military or industrial equipment parts handling will be considered. Proficient in using computers and various systems (MS Navision, SAP, etc.). Strong mechanical aptitude and a team player.
Responsible for research and selling parts to industrial equipment users over the counter, through the shop or on the phone to meet all clients' needs. Ensures appropriate stock and inventory of parts and accessories. The ideal candidate should be able to work in a team environment, stay organized and possess strong communication skills.
Essential Functions:
1. Keep constant communication with dispatch and field technicians on daily schedules, order status and needed parts
2. Coordinate with shop manager and shop technicians on order status and needed parts
3. Greet and serve every client courteously and promptly
4. Answer questions and assist them in identifying and obtaining needed parts
5. Fulfill orders and requests for information efficiently via telephone as well as over-the-counter clients
6. Specify and identify parts needed to meet client requirements, so that number of parts returns due to errors is low
7. Maintain accurate sales and inventory records of all line items
8. Ensure parts are charged to repair orders
9. Requisition non-stock or special-order parts
10. Follow up on special ordered items, and notify the client or technicians when received
11. Locate out-of-stock parts from outside source and submit an emergency order, if necessary
12. Upgrade knowledge of products and services and maintain professional and technical expertise by training on-the-job
All other duties as assigned
High School Diploma or GED; Minimum of 3 years parts handling experience; Preferred 2 years forklift parts experience and related material handling equipment. Auto, truck, military or industrial equipment parts handling will be considered. Proficient in using computers and various systems (MS Navision, SAP, etc.). Strong mechanical aptitude and a team player.
