Parts Sales Associate

Are you passionate about customer service and looking to be part of an innovative company that values its employees? ShopSabre has an exciting opportunity in our parts department for a Sales Associate to quote and take orders for replacement parts and ancillary products. You’ll play a key role in ensuring our customers have a seamless experience, which is integral to maintaining ShopSabre’s exceptional reputation for top-notch service.

This position directly reports to the Inventory Manager and collaborates closely with our Technical Support team, offering a dynamic and rewarding work environment. If you have prior experience in sales and customer service and want to contribute to a company that’s leading the way in its industry, we want to hear from you!

What You’ll Do:

• Customer Focused: Quote, follow up on, and fulfill customer part orders through various channels (web, email, phone).
• Efficient Workflow: Receive and process orders while maintaining an organized, smooth order flow.
• Order Management: Enter and complete orders using our inventory system (Epicor) and track status to ensure timely deliveries.
• Problem Solver: Collaborate with the tech support team to handle customer RMAs and work orders, ensuring customer satisfaction.
• Invoicing and Payments: Manage invoicing, payment processing, and send customers invoices according to their preferences.
• Communication Pro: Keep customers informed on order status and tracking information, ensuring transparency and trust.
• Collaborate Across Teams: Work with various departments to better understand customer needs and continually improve the customer experience.
• Online Presence: Maintain our Shopify store by updating listings, adding new products, and keeping product availability current.

What We’re Looking For:

• A detail-oriented individual who can manage multiple customer orders with precision.
• Excellent communication skills both verbal and written.
• Strong follow-through with the ability to self-motivate and take initiative.
• Time management skills and the ability to meet deadlines with minimal supervision.
• Proficient in Microsoft Office (Outlook, Excel, Word, etc.).
• A quick learner who’s open to new systems and processes.

Why ShopSabre?

• Work with a team of passionate professionals in a supportive, collaborative environment.
• Growth potential: We value internal advancement and support our employees in growing their careers.
• Competitive compensation and benefits package.
• Be part of a customer-centric company that truly cares about delivering the best products and services.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 3 years (Preferred)

Ability to Commute:

• Lakeville, MN 55044 (Required)

Work Location: In person

Salary : $20 - $26