What are the responsibilities and job description for the Patient Services Representative position at Shore Medical Center?
Shore Physicians Group is looking for medical professionals who will attend to patients on the phone and in person. Responsible for coordinating and organizing appointments in order to facilitate a smooth transition within a healthcare setting, all while supporting the delivery of quality patient care.
General Summary
- Responsible for completing the following tasks in a prompt, courteous, and professional manner
- Greeting/assisting patients/visitors.
- Processing referrals and pre-certifications.
- Calls patients daily to confirm next day’s appointments and prepares charts
- Verify patient’s insurance and obtain necessary referrals and pre-certifications prior to the date of service.
- Receiving/making telephone calls.
- Registering new and established patients.
- Scheduling patient appointments.
- Complete check-out assuring patient plans, orders, medications, and follow-up appointments are processed prior to the patient leaving the office.
- Handling collection of patient copayments.
- Faxing, emailing, photocopying, mailings.
- Reconciles fee slips and run reports at end of shift or throughout the day.
- Reliable transportation; Coverage of other practices as needed that will require travel to the alternate location.
- Comply with HIPAA rules and regulations regarding the protection of the patient privacy.
- Assist with any additional duties as needed or as directed by your supervisor/manager.
Minimum Requirements
- Working knowledge of computers and their functions along with other general office equipment
- Exceptional Customer Service Skills
- Effectively work as a member of a team and as an individual
- HS diploma or equivalent
- 2-4 years’ experience in a customer service oriented environment
- Excellent organization and communication skills
- Knowledge of medical terminology, medical insurance, and medical practice services and routines
- Must be willing to travel between practice locations as needed
Preferences
- Athena EMR Experience
Why Join Us?
At Shore Physicians Group, we work hard and take pride in accomplishing our mission statement of “Treating People Well”. We are looking for employees who strive to be the best in their field and enjoy exchanging knowledge in an interactive environment.
Shore Physicians Group offers a professional, enjoyable work environment, and generous benefits including:
- 401(k)
- 401(k) matching
- Medical/Dental/Vision insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Certification reimbursement
- Referral incentive program
- Local community employee discounts
- Free Parking
Additional information
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.
- This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
- Shore Physicians Group is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to sex, affectional or sexual orientation, gender, gender identity, orientation or expression; marital status, domestic partnership status, civil union status, pregnancy, race, creed, ancestry, color, ethnicity, national origin, age, disability, religion, genetic information, or veteran status or any other basis prohibited by law.
