Program Coordinator – Assessment & Testing Center

Date of First Consideration: December 18, 2024
Applications received by the date of consideration will have priority in the review process, noting the position will remain open until a final hire is made in the event a return for review of late applications is needed.
Salary Range: $43,812 - $58,368/year dependent upon education/experience                                                                                    

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Under the general supervision of the Program Manager A of the Assessment and Testing Center, the Program Coordinator assists with the leadership of the Assessment & Testing Center and services by contributing to program planning, assessment, service delivery, and providing supervision of hourly/student employees. This position is responsible for independently assessing and completing assessment and testing assignments, providing oversight and administration ensuring compliance with Federal, State, College, and vendor rules and regulations, and apprising the Program Manager of operating and administrative details. The Program Coordinator will often be the first point of contact in the delivery of services to students, faculty, staff, community members/public, and must uphold high standards of excellence in customer service and support of Shoreline Community College’s (SCC) programs and services.  

The Program Coordinator will collaborate closely with the Program Manager to ensure a welcoming and supportive environment for students and guest test takers while ensuring compliance with applicable federal and state laws (e.g., Family Educational Rights and Privacy Act (FERPA), Americans with Disabilities Act (ADA)), College policies and procedures, and test regulations and integrity.  

Primary responsibilities include the following: 

• Assists Program Manager in ensuring daily delivery of services and maintaining schedules for testing. 
• Provide training and supervision for hourly/student and work study employees. Recruit, train, coach and ensure performance expectations are met.
• Works with faculty, other institutions, and agencies to obtain exam materials and return them in a timely manner.
• Generate and maintain detailed records of all pertinent testing information.
• Maintain confidentiality and security of all testing materials.
• Communicates with students, staff, faculty, and the public via in-person, email, and phone services.
• Represent the Assessment & Testing Center within the College and in the community and support the implementation and monitor the Assessment & Testing Center’s (ATC) goals and objectives.
• Lead the Assessment & Testing Center in the absence of the Program Manager.
• Maintain documentation related to ATC services.
• Actively proctor exams.
• Collaborate with Student Accessibility Services (SAS) to manage implementation in the testing center for proctoring of accommodated academic quizzes, exams, and placement tests for students with disabilities.
• Administer ALEKS, Pearson VUE/GED, outside proctoring, make up exams, National League for Nursing (NLN) Nursing Entrance Exam (NEX), and Accuplacer’s Ability to Benefit.
• Help prepare and provide various reports to designated employees and students following FERPA, ADA regulations, and GED rules, including confidentiality.
• Maintain test security for all tests including Pearson VUE/GED, ALEKS, NLN NEX, Accuplacer's Ability to Benefit, and other placement, admissions, and/or accommodated tests.
• Help prepare, allocate, and administer budget, including determination of staffing and operational requirements. Monitor expenditures.
• Contribute to planning and assessment, including annual area reviews.
• Keep current with technology and/or products in the academic field of testing and assessment and effectively serve a diverse client community.
• Other duties as assigned of a similar level/nature.

Required Education & Experience: 

• High school graduation OR equivalent.
• Two (2) years of clerical experience OR equivalent education/experience.
• Ability to communicate in English both in-person and through other appropriate means.

Knowledge Of: 

• Theories, principals, operational practices applicable to assessment/testing and leadership and supervision
• Budgeting principles and practices, policy development and implementation
• Applicable laws, rules, ordinances and regulations, e.g., FERPA and ADA
• Microsoft SharePoint, Teams, Word, Excel, Outlook, PowerPoint, Zoom and other applications
• General ctcLink (PeopleSoft) skills including basic troubleshooting

Skill In: 

• Fostering a climate of equity and belonging through multicultural awareness and responsiveness
• Serving diverse participant populations, such as underrepresented minorities, first generation, low-income, veterans, international, and students with disabilities across a breadth of age ranges
• Time management, organization, and ability to meet competing deadlines/priorities
• Entering and/or retrieving data accurately in computerized record keeping systems
• Handling difficult and sensitive situations, using sound independent judgment within College/legal guidelines 
• Writing/editing/proofreading clear and concise materials resulting in effective oral and written communication with individuals inside and/or outside of the College
• Excellent customer service - establishing/maintaining effective working relationships at all organizational levels
• Ability to work with a diverse group of students, staff, and the public in a friendly, courteous, and helpful manner
• Ability to work independently and as part of a team

Physical Work Environment: 
The College is currently providing services in a mixed modality of operations (both online and in-person services are offered). This position will perform work in a standard office setting, use standard office equipment, and physically attend meetings both on and off campus, with the ability to communicate in-person or through appropriate means.  Ability to read printed materials and a computer screen.  Please note, there may be limited opportunities for online work depending on program or area needs. If authorized for online work, employees will need to provide their own workspace and internet access, noting the College will provide technical equipment and support for online work needs.

Terms Of Employment/Salary: 
This position is allocated to pay range 40, under the Washington State Office of Financial Management higher education salary schedule.  Salary placement for new employees is determined by the College. This position works 40 hours per week, with schedule dependent upon department needs. Hiring of this position is contingent on available funding as determined by the College President.To be considered for this position, please submit the following: 

• NEOGOV online profile, application, and supplemental question(s)
• Cover letter describing relevant knowledge, skills, and characteristics that align with the needs of the position 
• Current resume
• Official transcript required upon hire

Please Note:

• Once application materials have been submitted, you may not modify the application
• If you are chosen to move forward in this recruitment, you will be notified via email to the address listed in your application (make sure to check spam/junk folders)

You can’t check off every listed knowledge, skill, and ability? Please apply anyway! Studies have shown that traditionally marginalized communities are less likely to apply to jobs unless they meet every single qualification – even if they might be a great fit for the role!

Salary : $43,812 - $58,368